Front Desk Manager / Pharmacy Manager at Clearway Pain Solutions Institute (2024-05 – Present)
- Assists patients with Phreesia tablets and medical forms.
- Collects co-pays, co-insurances, deductibles and past due balances from patients.
- Processes patient intake forms and schedules follow up appointments through Athena
- Schedules follow up appointments
- Verifies all demographic, Insurance and Financial information and enters information into Athena
- Trains and onboards new Front Desk Representatives
- Coach employees
- Participate in and complete all required trainings and in-services.
- Ensures accurate and timely patient flow by all Front Desk Representatives
- Interviewing and hiring employees
- Ensuring an effective flow through the clinic between front desk staff, providers and patients
- Preparing and completing Cash deposits
- Prepare providers schedules
- Schedule staff according to clinical needs
- Inventory count for medication
- Dispense prepackaged medication
- Meet monthly quotas for WC pharmacy medication dispensary
Office Cleaner at ACCENT SERVICES (2023-06 – 2025-09)
I resigned from this position in September 2023 to fulfill my duties as a team which required 95% travel and returned October 2024.
- Trash removal
- Dust counter tops
- Sweep floors; Mop floors; Vacuum floors
- Wipe down windows
- Organize supply closets
- Clean and sanitize restrooms
Lead Front Desk Receptionist at Clearway Pain Solutions Institute (2023-10 – 2024-05)
- Assists patients with Phreesia tablets and medical forms.
- Collects co-pays, co-insurances, deductibles and past due balances from patients.
- Processes patient intake forms and schedules follow up appointments through Athena
- Schedules follow up appointments
- Prepares procedure packets.
- Verifies all demographic, Insurance and Financial information and enters information into Athena
- HIPAA
- Ensures all necessary paperwork (referrals, ID, insurance cards, etc.) are up to date at time of service.
- Train and coach new Front Desk Representatives
- Patient check in and check out
- Participate in and complete all required trainings and in-services.
- Ensures accurate and timely patient flow by all Front Desk Representatives
- Acts and a liaison between management and staff.
Front Desk Receptionist at Clearway Pain Solutions Institute (2022-12 – 2023-10)
- Patient check in
- Schedule doctors appointments
- Greet patients
- Input intake questionnaire information into patient chart
- Follow up with patients
- Respond to voicemails and emails from patients
- Use of ATHENA EMR system
- Accept incoming calls and make outgoing follow up calls
- Assist with referrals and authorizations
- HIPAA trained
Mobile Expert at Metro by T-Mobile (authorized dealer) (2022-10 – 2022-12)
- Promote store merchandise
- Answer incoming calls
- Troubleshoot devices
- RTPOS
- EDGE
Sales Representative at TCC Verizon Authorized Retailer (2022-04 – 2022-10)
- assist with troubleshooting devices
- maintain KPI (store quota)
- pos (RQ)
- omni (activation system)
- Key holder
- inventory management
Intake Specialist at The Wedge Recovery Center (2021-11 – 2022-01)
- Accept incoming calls
- Verify insurance through PAPROMISE
- Use MyEvolv to input patient information
- Patient scheduling
- Screen patients at door for COVID-19
- Complete intakes with patients
- Schedule psych evals with DR
- Place patients in group meetings
- HIPAA trained
Verizon Wireless Sales Representative at Verizon Authorized Retailer - Wireless Zone (2019-07 – 2020-01)
- assist with troubleshooting devices
- maintain KPI (store quota)
- provide customer service
- pos (RQ)
- omni (activation system)
- Key holder
- inventory management
Patient Service Representative at CLIENT FINANCIAL SERVICES (2019-06 – 2019-09)
- Assist patients in setting up payment arrangements.
- Assist patients in identifying medical procedures performed and medication administered
- Answer incoming calls (80-100 daily)
- Assist sparrow doctors in scheduling patients for procedures
- HIPAA trained
- Microsoft word; Power point; excel spreadsheet
- EMR (EPIC)
- Medical billing
- Insurance verification
Customer Host/Asset Protection at Walmart (2018-12 – 2019-06)
- Check receipts as customers exit store to ensure all items are scanned
- Inform staff and authorities if stolen merchandised is found within a cart
- Store monitoring via camera system
Sales Representative - District Manager at MetroPCS (2014-06 – 2018-11)
- Key holder
- Answered inbound calls and make outgoing calls
- Responsible for all inventory
- Promote store merchandise
- Training and coaching employees
- Customer Service
- wireless standard (POS) Microsoft word, excel and PowerPoint. ASAP/EDGE system.
- Store quotas and goals
- Deposit cash into bank (daily)
- Hiring/interviewing
Service Aide at Interventive Care Crisis Management Network (2012-09 – 2014-07)
- Assist patients in identifying permanent placement
- Made outbound phone calls to insurance companies to verify patient eligibility
- Assist with doctors orders
- Medical billing
- Microsoft word, Excel and PowerPoint
- Progress Notes
- Intake forms
