Manager, Human Resources - Innovation Hotel at Arthrex - Naples, FL
(2024-01 - 2026-02)
Supported the Area Director of Human Resources by leading and directing the functions of the Human Resources department including hiring and interviewing staff, payroll administration, benefits and leave management, learning & development programs, administrative functions & enforcing company policies and practices. Delivered personalized service & ensuring a positive work environment. Specific functions included:
- Interacting with all associates who visit the HR department with genuine hospitality, answering questions & inquiries & taking personal responsibility to seek answers & follow up with the strictest of confidentiality on matters relating to the company & associates. Always maintaining an open-door policy.
- Ensure hotel compliance with all applicable federal, state, and local employment laws.
- Partnering with executive leadership to understand and execute the organization's human resource & talent strategy particularly as it relates to current & future talent needs, recruiting, retention, and succession planning.
- Providing support & guidance for management, & other staff when complex, specialized, & sensitive questions and issues arose, administering/executing routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Managing the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants; collaborating with departmental managers to understand skills and competencies required for openings.
- Assisting in creating learning and development programs & initiatives that provide internal development opportunities for employees.
- Overseeing employee disciplinary meetings, terminations/assisting with investigations.
- Managing/delivering quarterly and annual team member recognition programs.
- Managing/organizing, executing New Hire Orientation and ongoing training programs.
- Organizing processes for performance reviews in conjunction with Area Director of HR.
- Providing coaching & counseling for team members following progressive disciplinary protocols.
- banquet team to include hiring, scheduling, training, payroll management, coaching and any disciplinary action.
- Completing data entry & validation of employee's information into HRIS system, Workday.
- Retrieving sorting, & filing all information in accordance with filing system, maintaining the personnel & confidential files in an organized system. Assist with conducting file audits.
- Participating/monitoring Safety Committee in compliance with loss prevention SOPs.
- Assisting with implementation of injury prevention programs, conducting detailed accident investigations, and closely manage medical claims to minimize workers' compensation costs & enhance profitability of the hotel.
- Ensuring the highest level of guest service by performing routine spot checks of service standards & operational procedures.
Human Resources Generalist - Moorings Park - Naples, FL
(2023-01 - 2024-12)
- Provided comprehensive HR services & supported alignment with core values while supporting business priorities
- Established credible relationships with managers across business units to streamline/improve effectiveness
- Maintained positive employee relations through the consistent administration of policy and procedures
- Provided strong problem-solving alternatives in a professional, positive and friendly manner
- Conducted investigations and giving recommendations for disciplinary actions when warranted
- Effectively utilized HR systems to ensure employee information was accurate and compliant
- Assisted with onboarding and provided new hire orientations, stay and exit interviews
- Maintained a high level of focus around regulatory & compliance mandates, while maintaining confidentiality
- Involved in the planning and execution of several partner recognition and reward programs
- Other projects/duties as assigned
Human Resources Business Partner Specialist/Generalist - Hilton Grand Vacations - Marco Island, FL
(2022-01 - 2023-12)
- Single HR presence for SWFL region, supporting Team Members in navigating through the organization
- Advised General Managers on property on best practices & worked through challenging staff situations
- Completed core onboarding processes & monitored compliant I-9 processes from onboarding to offboarding
- Provided training, including regular orientation sessions in English and Spanish
- Regular collaboration with multiple departments, i.e., Payroll, Legal, & Talent Acquisition (job fairs)
- Supported leadership with talent management, workforce planning & performance planning
- Directly collaborated in efforts to support Team Member engagement and retention
- Assisted in interviewing and selection of job candidates
- Assisted with feedback/revisions/implementation of SOP's and Policies& Procedures
- Managed administration, security, confidentiality & retention of Team Member records
Business Owner - AVP Assessment Services, LLC - Naples, FL
(2016-01 - 2021-12)
- Established and marketed private practice, providing assessment, consultative and therapy services
- Managed/supervised billing staff and monitored all financial aspects of the practice
- Secured health insurance and other provider contracts, assuring compliance with regulations
- Maintained confidentiality, security of records, and all other HIPPA related standards and policies
- Mastered Electronic Record Systems (ERS) and completed daily required documentation
- Shared feedback and strengthen relationships with referral sources as networking strategy
Psychologist - Collier Neurological Specialists - Naples, FL
(2016-01 - 2019-12)
- Provided assessment and therapy services to adults at a neurology clinic
- Consulted with physicians and facilitated communication between patients and staff
- Served as an examiner for research studies/clinical trials
Director, Lead Clinician - Propsych Testing - Houston, TX
(2011-01 - 2016-12)
- Supervised, managed, & trained employees, interns and residents conducting evaluations for disability benefits
- Developed/revised policies and procedures, maintaining compliance with standards set by the State of Florida
- Completed assessments for applicants & gave feedback and referrals as needed
- Assisted with mediation and resolution of employee conflicts and grievances
Team Lead - United Healthcare - Houston, TX
(2010-01 - 2011-12)
- Led a team of care advocates responsible for the management of United member cases
- Actively participated in administrative meetings, contributing to strategies for better practices/outcomes
- Expedited processes to maximize outpatient services utilization to decrease costly hospitalizations
- Reviewed and authorized appropriate services and assisted with crisis intervention
Psychologist - Memorial Hermann-TIRR Challenge Program - Houston, TX
(2008-01 - 2010-12)
- Provided therapy and assessment services in a comprehensive neuro-rehabilitation program setting
- Consultative services for recommendations for community reintegration, worker's compensation programs
- Elected representative for Volunteer Services and EAP, rewarding employees & improving their experience
University Psychologist, Outreach Coordinator - Florida International University Counseling Center - Miami, FL
(2005-01 - 2008-12)
- Contributed to growth and positive change during reprogramming of the neuropsychology training program
- Supervised students and provided consultation to staff and faculty
- Coordinated outreach services and created and led a suicide prevention awareness event and walk
- Taught courses and seminars to trainees and the student body including experiential exercises on sensitive topics
- Therapy, assessment, referral, and crisis intervention services, vocational/career counseling/advisement
- Assisted with and participated in the interview and selection processes for selection of new trainees
EAP & Clinical Case Manager - PsychCare - Miami, FL
(2004-01 - 2005-12)
- Engaged in daily consultation and counseling with employers of corporations involving their referred employees
- Provided guidance and monitoring of use of PsychCare clinical criteria and clinical management guidelines
- Participated in training to practitioners as needed
- Triaged for referral decisions and coordinated care/discharge planning with external practitioners
- Also provided training to practitioners on an as needed basis.
