Andrea Quintanilla

Bilingual customer service specialist with 13+ years of experience in the plasma services industry. Proven ability to lead teams, ensure regulatory compliance, and maintain high-quality standards in fast-paced healthcare environments. Strong communicator, quick learner, and team-oriented problem solver.

Patient Care Tech - Baylor Scott and White - Waco, TX

(2025-10)

• Provide direct patient support by assisting with daily care, monitoring vital signs, and maintaining accurate medical records.
• Collaborate with nurses and physicians to ensure efficient patient flow and a safe, compassionate environment.
• Maintain strict adherence to infection control and hospital safety standards.
• Recognized for excellent bedside manner, teamwork, and ability to handle high patient volumes with professionalism.

Center Supervisor - BioLife Plasma Services - Waco, TX

(2025-02 - 2025-10)

• Oversee daily operations in Sample Prep, Phlebotomy, and Medical History departments.
• Assist with managerial duties and team development.
• Ensure compliance with SOPs, cGMP, and regulatory standards.

Senior Phlebotomist - BioLife Plasma Services - Waco, TX

(2022-03 - 2025-02)

• Performed venipuncture and prepared patients for blood collection.
• Monitored and responded to adverse donor reactions.
• Labeled and tracked blood samples and maintained supply inventory.

Quality Control Specialist - CSL Plasma - Waco, TX

(2020-02 - 2021-11)

• Ensured compliance through internal audits and QA documentation reviews.
• Managed training programs and maintained LMS data integrity.
• Coordinated with management to address quality issues and implement corrective actions.
• Supported external and internal audits and regulatory inspections.
• Promoted a culture of safety and continuous improvement.

Reception/Donor Support Technician - CSL Plasma - Waco, TX

(2016-03 - 2020-02)

• Conducted donor screenings and performed health checks.
• Operated autopheresis machines and monitored donor processes.
• Handled donor intake and documentation.

Hostess - Club Junction 84 - Waco, TX

(2013-07)

• Greet guests and manage check-in/ticketing.
• Operate POS systems and verify IDs for age compliance.

High School Diploma - University High School (2012)