Product Analyst at Lonestar College (2021-09 – 2025-08)
Coordinated operations within the Office of Governance and General Council, along with Records Compliance and Management, utilizing digital technology to ensure efficient workflow.
- Coordinated operations within the Office of Governance and General Council, along with Records Compliance and Management, utilizing digital technology to ensure efficient workflow.
- Facilitated the planning, scheduling, and coordination of various meetings and seminars/events, including site selection and preparation, as well as the development of marketing and training materials.
- Gathered and analyzed data from documents, spreadsheets, and databases, while providing assistance with departmental budget management.
- Revamped the department's communication functions, enhancing web content, social media presence, and electronic communications.
- Executed thorough research relevant to departmental functional areas, including legislative and regulatory studies, while maintaining compliance in processes and documentation within assigned areas.
- Delivered basic training on laws, policies, and procedures related to the Public Information Act, Conflict of Interests, Disclosures, Records Management, and related statutes.
- Monitored and controlled resources such as office supplies and equipment within the Office of Governance and General Council.
Records Specialist at Houston Community College (2010-04 – 2019-05)
Coordinated and managed the student transcript process, overseeing the distribution of official transcripts via the SPEEDE EDI system/RoboRegistrar.
- Coordinated and managed the student transcript process, overseeing the distribution of official transcripts via the SPEEDE EDI system/RoboRegistrar.
- Provided assistance to universities and colleges as a requester for transcript evaluations and requests.
- Managed official records, ensuring compliance with HCC guidelines for the student body and handling essential documents.
- Processed admission and withdrawal documents, student enrollment verifications, grade changes, and managed the Texas Success Initiative (TSI). Oversaw enrollment calendars to meet deadlines and operational excellence dates while tracking data on web content.
- Leveraged expertise in PeopleSoft Student Records, transcript processing, and CredentialsInc processing to streamline operations.
- Developed and maintained employee work schedules, conducted interviews for part-time and work-study employees, and facilitated monthly staff meetings. Completed employee evaluations and monitored staff work hours against company and state policies and codes.
- Participated in the annual SETACRO conference for state compliance updates and record-keeping practices.
Enrollment Services Analyst at Houston Community College Systems (2002-01 – 2010-04)
Assisted and advised students by thoroughly reviewing official documents to align with admissions policies and procedures.
- Assisted and advised students by thoroughly reviewing official documents to align with admissions policies and procedures.
- Determined applicants' residency status for tuition purposes, adhering to state rules and regulations.
- Prepared correspondence to applicants and other stakeholders for additional information, effectively managing staff workflow and scheduling while providing guidance to staff, faculty, and students. Conducted training initiatives for staff and work-study employees specific to PeopleSoft usage.
- Supported high school recruitment events, including testing, application, and registration processes, while contributing to various committees focused on student recruitment and retention.
- Managed student data to ensure compliance with academic standards and state policies, assisting students and staff during orientation, registration, and fee payment periods while distributing official class rolls.
- Maintained records for prospective students, including managing class rolls, inputting transcripts and evaluations into the PeopleSoft system, and ensuring accurate handling of TSI scores and student information. Scanned transcripts and processed transcript requests while managing the general admissions enrollment office.
- Scheduled staff work shifts, maintained staff leave balances, and organized monthly staff meetings to enhance team communication and productivity.
- Provided assistance to students via phone regarding online admissions and registration methods, addressing critical inquiries and error messages with a strong focus on quality customer service.
Enrollment Assistant at Houston Community College (2000-01 – 2002-01)
Assisted and advised students by reviewing official documents in line with admissions policies and procedures.
- Assisted and advised students by reviewing official documents in line with admissions policies and procedures.
- Composed correspondence for supervisory signature from both written and oral directives, including memos, part-time recommendations, travel requests, reimbursements, evaluations, and other employee-related documents.
- Developed a working knowledge of PeopleSoft Financials, including budget adjustments, requisition creation, tracking invoices and P.O.s, and supported supervisors in monitoring expenditures within the registration department.
- Facilitated the admissions process for students, leveraging expertise in MS Office tools, including PowerPoint and Excel.
- Operated and maintained a daily call log to disseminate vital information about Houston Community College to both external and internal customers.
- Assisted visitors, students, and instructors with a courteous approach, ensuring a positive interaction experience.
- Addressed inquiries and resolved issues within the scope of knowledge, while directing complaints to the appropriate personnel. Created and maintained department files in accordance with established guidelines.
