Andrealyn Genilla

Customer service professional in appointment scheduling, customer support, and handling high-volume inbound calls. Experienced in assisting English- and Spanish-speaking customers with booking, rescheduling, and canceling service appointments while delivering accurate, efficient, and customer-focused support. Strong communication, problem-solving, and organizational skills with a commitment to providing an excellent customer experience.

Calltaker II / Appointment setter - WeAnswer Call Center - Davao City

(2025-07 - 2026-07)

• Provided customer support to Spanish-speaking customers by assisting with service appointment scheduling, cancellations, rescheduling, and general inquiries
• Assisted customers with booking services, including locksmith, garage door repair, chimney cleaning, air duct cleaning, carpet cleaning, and construction-related requests.
• Assisted customers with callback requests to cancel, reschedule, or modify existing service appointments while ensuring accurate updates to the scheduling system and providing timely, professional support.

Technical Support Representative - Teleperformance - Davao City

(2023-06 - 2025-04)

Comcast Account

• Troubleshooting: Helping customers diagnose and resolve technical issues over the phone.
• Sales: Offer customers services and mobiles
• Billing: Helping customers on billing concerns and providing credit adjustments.
• Help customer in scheduling technician visits

Bachelor of Science - Architecture - University of Mindanao