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Cubic Transportation Systems, Malden, MA - Repair Service Technician
November 2024 - Present
Managing multiple assignments simultaneously, prioritizing urgent matters, and consistently meeting deadlines in a fast paced environment.
Interpreting complex technical documents requiring exceptional attention to detail and accuracy.
Investigating and analyzing root causes and through detailed evaluation.
Overseeing the handling of federally protected encrypted information and systems, demonstrating exceptional discretion to confidentiality standards, attention to detail, and adhering to established procedures of safeguarding sensitive information.
Utilize critical thinking and fact finding skills to evaluate information, assess conflicting evidence, and develop well-supported conclusions and recommendations.
ATI System, East Boston, MA - Systems Specialist, Field Technician, IT
June 2021 - August 2024
Interpreted technical documentation, engineering drawings, schematics with accuracy and attention to detail.
Maintained and safeguarded sensitive information while holding an active DOD status with Secret Security Clearance while supporting projects at military and government facilities.
Demonstrated exceptional discretion, professionalism, and reliability when working in secure environments and handling confidential information.
Coordinated with cross-functional teams to ensure compliance with client expectations.
Traveled extensively to client sites to conduct on-site problem resolution while managing multiple projects and deadlines.
Served as a primary client liaison, providing professional customer support, resolving concerns, and communicating technical information clearly to diverse audiences.
PSAV, Dedham, MA - Lead Electronics Repair Tech
August 2016 - March 2020
Conducted detailed analysis to identify defects, and ensure compliance with operational standards.
Maintained and configured software systems through firmware updates, application installation, troubleshooting, and system optimization.
Managed multiple assignments simultaneously while maintaining thorough records, attention to detail, and consistent quality standards.
Applied strong analytical and problem-solving skills to diagnose complex issues and implement effective solutions under strict deadlines.
Collaborated with clients and team members to communicate findings, explain technical matters clearly, and ensure successful resolution of issues.
Utilized diagnostic tools to investigate technical issues, evaluate evidence, and determine appropriate corrective actions.
TY Tech, Dorchester, MA - Shop Technician
September 2010 - May 2012
Delivered exceptional client service in a fast-paced environment, addressing customer concerns and resolving complaints with professionalism and discretion.
Communicated complex technical information clearly and effectively to clients, fostering trust and positive customer relationships.
Investigated and resolved issues through careful analysis, troubleshooting, and attention to detail.
Maintained accurate records of services performed and customer interactions, ensuring thorough documentation and accountability.
Managed multiple priorities while consistently meeting deadlines and maintaining high standards of quality and customer satisfaction.
Demonstrated strong problem-solving, organizational, and interpersonal skills when handling customer concerns and coordinating solutions.
LaSorsa Auto Group, Bronx, NYC - Automotive Line Tech
January 2006 - June 2008
Served as the primary point of contact for customers, addressing concerns, explaining services, and ensuring a positive client experience through clear and professional communication.
Maintained accurate service records and documentation while ensuring compliance with New York State requirements and regulatory standards.
Investigated and resolved complex issues by analyzing information, identifying solutions, and implementing corrective actions.
Maintained accurate service records and communicated effectively with customers and team members.
Coordinated multiple projects and service requests simultaneously in a fast-paced environment, demonstrating strong organizational and time-management skills.
Built trust with clients by handling sensitive concerns professionally and ensuring all work met regulatory and safety standards.
Paralegal Institute of Washington DC
