Process Improvement Analyst at University of Florida (2023-08 – Present)
Analyze large-scale healthcare datasets sourced from Epic EHR systems, including operational, clinical, billing, reimbursement, and financial data to support reporting and decision-making.
- Develop and maintain SQL-based reporting solutions and Power BI dashboards tracking KPIs such as provider productivity, reimbursement trends, operational performance, and clinic utilization.
- Perform end-to-end data processes including extraction, cleaning, validation, reconciliation, and quality assurance across multiple datasets.
- Identify and troubleshoot data inconsistencies and reporting issues across complex healthcare workflows and systems.
- Build recurring dashboards and reports to support leadership decision-making and operational performance monitoring.
- Conduct financial and productivity analysis comparing revenue generation, costs, and operational efficiency to support leadership planning.
- Support process improvement initiatives informed by data analysis, contributing to approximately $300,000 in annual revenue impact.
- Partner with clinical, operational, and administrative stakeholders to translate reporting needs into structured analytics solutions.
- Deliver executive-level dashboards and presentations communicating insights, trends, and performance metrics.
Quality and Service Liaison at Miami Transplant Institute (MTI) (2022-04 – 2023-07)
- Developed Excel-based dashboards and operational reports to track service performance, productivity, and workflow efficiency.
- Analyzed operational data to identify inefficiencies and support process improvement initiatives.
- Produced recurring reports and analyses for leadership decision-making and performance monitoring.
- Created workflow documentation and process maps to improve reporting consistency and operational standardization.
- Contributed to initiatives that improved call resolution time by approximately 20%.
- Presented operational insights and performance findings to leadership and cross-functional teams.
