Assistant Store manager
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Proven sales and customer service representative with over 22 years of customer service experience and more than 12 years of working directly with customers in a sales, service, and management role. Demonstrated ability to learn new things quickly and handle any situation. Developed extensive knowledge of building materials with expertise in building doors and windows. Proven ability to sell and provide excellent customer service.
Assistant Store manager - Lowes Harrisburg/York - Harrisburg/York
(2023-11)
Leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, and well stocked store. As an ASM I am held accountable for achieving sales and margin goals while driving operational efficiency and maximizing overall customer satisfaction with Lowes. Anticipates customer flow and redirect efforts to ensure proper coverage.
Conducts safety walks and monitors use of power equipment and coaches associates around safe work practices. Works closely with store manager and district manager to develop best methods for achieving service, sales and operational objectives.
Department supervisor - Lowes Harrisburg/York - Harrisburg/York
(2022-04 - 2023-11)
Manage and train a wide variety of individuals. Works closely with the assistant store manager and store manager to achieve sales goal. Performs weekly cycle counts, and bay audits.
Sales Specialist - Lowes Harrisburg/York - Harrisburg/York
(2021-07 - 2022-04)
Carpenter - Hodgson and Son Construction
(2020-11 - 2021-06)
Assist owner with various projects from drywall, decks, roofing, painting, windows, doors, flooring and tile work.
Materials Manager - Tradesmen Drywall
(2020-04 - 2020-10)
Responsible for making sure jobs were stocked with materials and proper equipment. Managed warehouse and all equipment. Kept accurate inventory of materials and equipment stored in warehouse. Attended daily management meetings and reported issues from the field employees.
Project Technician - Biilt Contracting Group
(2019-11 - 2020-04)
Worked as a semi-skilled carpenter on various projects. Worked with team to complete projects on time and with a excellent finished product. Jobs included remodeling and new construction.
Inside sales - Mueller Roofing
(2018-10 - 2019-11)
Assisted customers with their orders. Took phone orders and maintained excellent customer relations through email and phone follow ups. Also responsible for maintaining a neat showroom and desk area. Ordered samples and literature as needed. Performed closing duties such as counting down cash drawer, locking doors and filing final paperwork.
Sales and Leasing Consultant - Green's Toyota
(2018-02 - 2018-08)
Assisted customers find and select the right vehicle to fit their needs and budget. Demonstrated exceptional product knowledge on all vehicles Toyota offered as well as any programs and services that are available to the customer. Handled everything throughout the sale, including, trade, insurance, payoff, temp tags, and delivery of vehicle.
Customer Service and Sales Specialist - Lowes
(2012-05 - 2018-02)
Starting as the customer service associate in the Pro Services department, then later promoted to the sales specialist in millwork for the past four years. Working directly with contractors and home owners with their construction projects, I provided estimates from blue prints and assisted customers with advice and support for their project. Additional services provided included credit and professional installation service.
Responsibilities for the department included inventory and cycle counts. Consistently met or exceeded monthly sales goals.
Warehouse Shipping and Receiving - Ad-Tech
(2007-04 - 2011-04)
Responsibilities included shipping and receiving of all freight, insuring accurate counts of materials and maintaining a neat and orderly work environment. Also, responsible for pulling customer orders and occasionally delivering to local customers.
Warehouse Tech - Kohl Building Products
(2004-06 - 2007-04)
Daily responsibilities included processing shipping and receiving, assisting customers with their orders, and handling transfers and returns. Performing cycle counts and operating a forklift was also part of the routine work. All of this was done while maintaining a safe and well-organized work area.
Lot Attendant - Sutliff Chevrolet
(2003-09 - 2004-06)
Responsible for receiving new inventory of vehicles on a daily basis. Also responsible for keeping vehicles clean and organized on the lot.
Sales Associate - Sears
(2000-08 - 2003-09)
Worked directly with customers on the sales floor, helping them find the best solutions by recommending the right products to fit their needs. Also performed inventory duties and maintained a neat and orderly work area. Consistently met or exceeded sales goals set by management.
Bachelors Degree - Biblical Theology - Christ for the Nations Institute (2000-09 - 2002-05)
High School Diploma (1988-09 - 2000-06)
