Senior Manager at Trinity Health (2021-01 – Present)
Manage and scale data centers supporting all of Trinity Health's core 24x7x365 mission critical applications and a distributed workforce.
- Lead and mentor a team of 5 technicians addressing process & issues related to hardware installs, life cycle, break/fix, cabling, power, heating, and cooling.
- Negotiate and manage the master services agreement with Vertiv optimizing vendor spend and ensuring rigorous operational standards for UPS & CRAC units at all hospitals supporting TIS hardware.
- Maintain physical security, access controls and compliance with SOC 2 standards.
- Direct an 8-member Open Systems engineering team overseeing the enterprise UNIX environment featuring over 500 physical & virtual IBM pSeries (AIX) servers and 400 virtual RedHat Enterprise Linux servers and maintaining a 99.999% uptime SLA.
- Manage IBM enterprise-wide software agreement consolidating assets and reducing licensing costs.
- Collaborate with vendors and internal teams to manage Dell & IBM hardware procurement and maintenance contracts with a focus on accuracy of asset tracking, hardware lifecycle management and reduction of cost.
- Responsible for the continued ITSM change management via ServiceNow and patching of all systems to ensure access to the latest features, security patches, and performance enhancements while maintaining a stable, secure, high performance and high resilience high-performance computing environment.
- Manage a $10 million budget performing financial forecasting & vendor management to drive efficiency and reduce waste.
- Lead incident management across multiple platforms with multiple vendors to isolate root-cause of disruptions and determine fast-as-possible remediations to restore mission critical EMR/EHR systems to full functionality.
Manager, Enterprise SAN Infrastructure at TRINITY HEALTH (2013-11 – 2020-12)
Led and mentored SAN team supporting a 43 PB storage environment and a 2000 port core-edge fabric across three enterprise locations.
- Architected and maintained enterprise storage strategy for Trinity Health's 40+ data centers, expanding capacity to keep pace with organizational growth.
- Led over 70 hardware life cycle and data migration projects with zero downtime to support Trinity Health's high performance, highly available standardized environment.
- Built and maintained a complex SAN & NAS environment of 184 arrays includes EMC VPLEX, EMC PowerMax, EMC Isilon, EMC PowerStore, IBM DS8800, NetApp object storage, Brocade fiber channel DCX-7 with a team of 8 technicians. Capacity planning and budget planning against a 7-year plan.
- Tracked performance and capacity trends of SAN hardware to anticipate and remediate issues.
- Successfully maintained a 99.999% uptime SLA over 15 years.
Manager, SAN, UNIX & Data Protection at Catholic Health East (2011-05 – 2013-10)
Trinity Health acquired Catholic Health East in 2013.
- Managed remote workforce supporting SAN and backups at forty remote clinical sites nationwide ensuring secure and reliable access to health records.
- Managed Data Protection team maintaining backups and restores for over 10,000 save sets for over 3000 physical and virtual servers while maintaining a 99.5 percent first-run success rate.
- Managed team supporting 120 AIX & Linux server environments supporting mission-critical clinical and financial systems.
- Supported four enterprise-wide disaster recovery exercises for UNIX team and SAN team using EMC SRDF and RecoverPoint (RPA) in addition to traditional EMC Networker backups.
SAN Solutions Engineer at IBM Global Technology Services (2008-01 – 2011-04)
Provided strategic IT operations consulting for global corporations specializing in storage optimization and infrastructure scaling strategies.
- Acted as onsite project lead for technical transformation projects at Kasikorn Bank, Capital One, Telstra and Dow Chemical, managing international stakeholders and complex technology tasks.
Multiple managerial and technical positions at SunGard Availability Services (1990-05 – 2007-12)
- Highest-level escalation resource for complex IT infrastructure issues related to SAN and servers.
- Managed the PC-LAN, DEC, AS/400 and RS/6000 teams as well as Eastern Region "Metro Centers" across five major cities overseeing operations and infrastructure for high-availability service centers.
