Andrew Escobar

Results-driven automotive operations leader with 10+ years of experience overseeing vehicle operations, inventory management, process improvement, and cross-functional team leadership. Proven track record of optimizing workflow efficiency, improving turnaround times, managing budgets, and delivering exceptional customer experiences across luxury and high-volume dealership environments.

Pre-owned & Commercial Vehicle OPerationS SUPERVISOR - Mercedes Benz of Manhattan - Manhattan, NY

(2024-07)

• Lead daily operations for pre-owned and commercial vehicle departments.
• Manage inventory strategy, vehicle pricing, and reconditioning processes to maximize profitability.
• Drive operational efficiency through process improvements and workflow optimization.
• Lead talent acquisition efforts for the department by identifying, interviewing, and hiring high-performing team members
• Train and develop team members to improve performance and accountability.
• Collaborate cross-functionally to support sales growth and elevate customer satisfaction.

INTERNAL SERVICE ADVISOR - Route 46 Chrysler Jeep Dodge Ram

(2021-06 - 2024-07)

• Managed service operations for new and pre-owned inventory while maintaining repair timelines and quality standards.
• Coordinated mechanic workflow and dispatched work orders to improve turnaround time.
• Oversaw Pre-Delivery Inspection (PDI) processes for incoming inventory.
• Approved vendor invoices and purchase orders through CDK.
• Monitored recalls, maintained departmental budgets, and processed payroll accurately.

DISPATCHER - Lexus of Bridgewater - Bridgewater, NJ

(2019-08 - 2021-06)

• Scheduled and dispatched work for 16 technicians and 4 valet drivers.
• Supported operational performance by achieving 1,000+ labor hours weekly.
• Managed appointments, account maintenance, vendor coordination, and compliance documentation.
• Maintained pricing accuracy and operational organization.

CALL CENTER REPRESENTATIVE - Elizabeth Town Gas - Elizabeth, NJ

(2018-01 - 2019-08)

• Delivered customer support and resolved service concerns efficiently.
• Opened residential and commercial accounts while maintaining detailed records.
• Built strong customer relationships through responsive communication.

ALTERNATIVE TRANSPORTATION MANAGER - Mercedes Benz of West Caldwell - West Caldwell, NJ

(2016-08 - 2018-08)

• Oversaw transportation logistics and inventory checks for 140+ vehicles daily.
• Managed inbound and outbound scheduling operations.
• Maintained compliance records and ensured high customer satisfaction through proactive follow-up.

High School Diploma - Eastside High School (2007 - 2011)