Customer Xperience Specialist at One10 Marketing (2023-10 – Present)
- Delivers high-quality customer experiences and seamless coordination of incentive trips and conferences for large organizations
- Manages logistics for client events ranging from 40 to 4500 participants, including end-to-end programming, accommodations, meals, and travel
- Maintains comprehensive project trackers to ensure adequate tracking of client details and requirements
- Fosters client relationships through close collaboration with client representatives to gather requirements and timeline considerations
- Provides on-the-ground support to ensure the smooth delivery of services and mitigate issues efficiently, coordinating with internal and external stakeholders as needed
Memorial Park Manager/Special Events Coordinator at National Air Force Museum (2020-04 – 2023-08)
- Facilitated over 20 events per year, ranging from executive dinners to memorial dedications and exhibit openings
- Led planning for the expansion of Memorial Park with the additions of Phase 2 & 3
- Coordinated with park planning, landscaping companies, concrete companies
- Managed invitee list for invited guests for the opening ceremony
- 1 ½ years of total planning and execution
- Served as the Head of Veteran Affairs, planning 30+ veteran unit reunions per year, including but not limited to site walk throughs, ceremonies, and timed vehicle entries
- Managed a team of 3 personnel to effectively support programming from start to finish
Assistant Mascot Coach at University of Cincinnati (2025-08 – Present)
- Schedules onsite and offsite appearances for the team (parades, commercials, charity events, weddings, school activities, and sporting events)
- Advises brand and social media strategy to maximize community engagement
Opening Shift Manager at Skyline (2016-06 – 2019-08)
- Opened the restaurant daily by preparing workstations, completing opening procedures, and ensuring the facility was clean, stocked, and ready for service
- Supervised and coached front-of-house staff, delegated daily responsibilities, and maintained high standards of customer service and operational efficiency
- Managed inventory levels by ordering food, beverages, and operational supplies while monitoring stock usage to minimize waste and control costs
- Processed employee payroll, verified timecards, tracked labor hours, and ensured payroll records were accurate and submitted on schedule
- Handled cash management duties, including preparing bank deposits, reconciling daily sales, and maintaining accurate financial records
- Resolved customer concerns professionally, ensured compliance with health and safety regulations, and collaborated with upper management to improve daily operations and team performance
Mascot at The Cincinnati Bearcat (2019-06 – 2023-02)
- Completed over 400 appearances since June 2019 which include community service events, campus related functions, and a wide range of university sporting events (football, women's and men's basketball games, volleyball games, baseball games, women's and men's soccer matches, etc.)
- Created content for and now managing social media as Assistant Coach (August 2019 - Present)
- Twitter: 15.8k followers
- Instagram: 42.1k followers
- TikTok: 19.6 k followers
- Created '2023 Bearcat Calendar' for program fundraising (designed, shot, edited, and produced solo)
- Designed, constructed, and used props and costumes for game day appearances, skits, and social posts
- Created two skits for UCA camp as well as three skits for UCA Nationals (2020, 2022, 2023)
