Andrew Miller

CompTIA A+ certified IT support professional with hands-on experience in help desk support, troubleshooting hardware and software issues, and assisting end users in fast-paced environments. Proven ability to diagnose and resolve technical problems efficiently, minimize downtime, and maintain productivity through effective issue resolution and communication. Strong background in customer service and system support, with experience managing user needs, configuring systems, and ensuring smooth day-to-day operations.

Skilled in leveraging technical tools and data analysis to support business functions and improve workflows. Known for a customer-focused approach, attention to detail, and the ability to translate technical solutions for non-technical users.

E-Commerce Manager - Taylor Pump and Lift - Concord, NC

(2020-03 - 2025-08)

• Inventory Management & Listings: Managed online inventory across the company website and eBay, ensuring accurate product categorization and up-to-date listings to boost sales.
• Customer Support & Communication: Provided timely updates to customers, resolving order issues and maintaining high satisfaction and retention levels.
• Sales Analysis & Forecasting: Used Excel and Tableau to analyze sales data, forecast product demand, and support data-driven sales strategies.
• Revenue & Workflow Optimization: Drove $30,000 in sales through eBay in 2023 while enhancing team efficiency through effective customer service, delegation, and time management.

Inventory Technician - Fischbein - Statesville, NC

(2018-06 - 2020-02)

• ERP & Inventory Management: Utilized ERP systems to track inventory, streamline orders, and ensure timely replenishment, while implementing labeling and categorization to improve accuracy and fulfillment speed.
• Shipping & Coordination: Collaborated with shipping teams to manage order fulfillment, ensuring on-time deliveries and optimizing supply chain flow.
• Technical Support: Provided troubleshooting for hardware and software issues with barcode scanners, label printers, and tracking software to minimize downtime.
• Data Analysis: Analyzed sales data using Excel, providing insights to support decision-making and track performance trends.

Jr. Sales Manager (Internship)

(2021)

Maintained and organized database and logs of inventory maximizing shipping operations efficiency.

Bachelor of Science - Information Technology - Catawba College (2021-05)

Training - IT Support Specialist - Wilkes Community College (2025-01)