Director of Clinical Operations - Mission Neighborhood Health Centers (MNHC) - San Francisco, CA
(2024-01 - 2026-04)
- Directed and led all clinical operations initiatives across 3 healthcare centers in the San Francisco Mission and Outer Mission District.
- Standardized and Managed clinic policies, procedures, and workflows, according to state and federal regulatory requirements.
- Direct staff and operational oversight of the front desk, call center, clinic managers, medical assistants, and vaccine coordinators along with vaccine management programs at each location. (VFC/VFA)
- Implemented Lean and PDSA methodologies.
- Recruitment and hiring
- Designed professional development programs and assessments.
- Fostered a high-engagement team culture aligned with organizational goals.
Manager of Quality Improvement & Compliance - Florida PACE Centers - Miami, FL
(2022-08 - 2024-01)
(PACE - Program of All Inclusive Care for Elderly)
- Managed organization-wide Quality and Compliance Programs through Miami Dade County per CMS, AHCA, and PACE regulations.
- Managed, maintained and reported all clinical KPI's and Quality dashboards.
- Oversaw data collection and reporting for CMS, HPMS, and AHCHA.
- Managed all grievances, complaints, audits, contracts, and medical record requests.
- Identified and implemented performance improvement initiatives across all operational and clinical domains.
- Population health implementation (The Garage)
Manager of Clinical Quality Improvement & Quality Assurance - Sacramento Native American Health Center - Sacramento, CA
(2019-09 - 2022-08)
- Managed, maintained and reported all clinical KPI's through dashboards and Population Health platforms.
- Oversaw Quality Improvement & Quality Assurance Program and supported organization-wide implementation with the COO.
- Tracked and managed 32 HEDIS/UDS measures
- Collaborated with health plans to ensure accurate and compliant HEDIS reporting.
- Conducted clinical quality audits and Provider Peer Review across all clinical departments.
- Supported AAAHC Accreditation efforts.
- Staff education and development
- Chaired the Native Health Task Force and Community Assessment Panel.
- Assisted in grant development to support quality improvement initiatives.
