Salesforce Administrator / Developer at Zeem Solutions (2024-12 – 2026-07)
- Designed and implemented custom Salesforce solutions using Lightning Web Components (LWC), Apex, and Flow automation.
- Partnered directly with business stakeholders to gather requirements, recommend Salesforce solutions, and deliver iterative enhancements.
- Developed custom Google Maps integration using REST APIs to visualize Salesforce records geographically.
- Built custom LWC junction-object components that simplified complex user workflows and improved data usability.
- Integrated Salesforce with SharePoint to automate document organization and improve record management.
- Implemented Agentforce AI capabilities to summarize account activity and enable natural-language searches of Notes.
- Designed new custom objects and business processes supporting expansion into new service offerings.
- Delivered user training and post-deployment support.
- Developed automated Flows that reduced manual processing and improved data consistency across business workflows.
- Integrated Claude AI with Salesforce to streamline the marketing team's creation of campaign and sales materials.
Technology Operations Manager at Chaffin Luhana, LLP (2024-04 – 2024-12)
- Led cross-functional team of Salesforce Admins, Developers, and Data Analysts supporting enterprise Salesforce initiatives.
- Facilitated Agile ceremonies including daily stand-ups, sprint planning, and backlog refinement.
- Provided technical review and acceptance testing of development team projects.
- Met bi-weekly with Litify representatives to review upcoming managed package releases and resolve platform issues.
- Implemented Cybersecurity training and testing, including Phishing campaigns and onboarding training.
- Formulated plan to improve office connectivity, hardware procurement, remote user management, and VPN access.
Vice President of Technology, Salesforce Platform Owner & Solution Architect at Everest Infrastructure Partners (2016-07 – 2024-02)
Salesforce Leadership & Solution Delivery
- Led implementation of new Salesforce as an Enterprise Application, migrating from a spreadsheet-centric culture.
- Designed and administered enterprise Salesforce Sales Cloud environment.
- Developed Apex triggers, Lightning Components, Flows, Visualforce pages, and custom objects.
- Created executive dashboards and analytical reporting.
- Gathered requirements directly from business users and translated them into scalable Salesforce solutions.
- Built integrations between Salesforce, Excel, and internal systems using SOAP and REST APIs.
- Managed data migration, data quality, and ongoing administration.
- Led external development teams and validated deliverables.
- Designed and implemented a Salesforce–NetSuite integration that provided sales and leadership teams with real-time visibility into key account financial data, improving decision-making.
- Managed external contractors for ad hoc development and data aggregation projects. Provided requirements and training to team, performed quality checks of project.
- Planned and implemented company's systems, including MS Office, Google Workspace, Salesforce, and Dropbox. Continually worked to improve systems.
- Developed internal Map website using ASP.NET C#, with REST API calls to Salesforce. Site mapped cell tower locations around the world, providing search and filtering criteria. Website hosted on Azure.
- Procured hardware and provided IT onboarding for new employees.
Director of Software Development at TriStar Investors / Crown Castle
ASP.NET Developer at National Real Estate Information Services
Systems Analyst at PPG Industries
Senior Programmer/Analyst at Federated Investors
Technical Lead at Management Science Associates
Senior Consultant at Maxim Group
R&D Manager at Libera
Developer at Telekinetic Systems
