Andrew Stenton

Do not pass me by; I will work hard to achieve your goals! I am initiative-taking, flexible and capable of hitting the ground running in new positions. I can bring a wealth of knowledge to the position from my 30+ years working in telecommunications on high-profile systems.

Switch Technician at T-Mobile (2025-09 – 2026-01)

Function as a technical contributor within and occasionally outside my immediate team. Responsible for staying current in technical theory, application, and operational discipline. Take on technical and project-related efforts, providing communication as directed.

I have a solid understanding of theory and application related to project management, core networks, transport, signalling and interface protocols, disaster recovery planning and response, data services, and location-based services. I have a basic understanding of theory and application related to the radio access network, network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.

• Hardware replacement: Testing and replacement of Ethernet, SFP's & fiber. Racking / stacking of new equipment and replacement of hardware such as disk drives and memory. Routing and replacement of DC cabling. Working with and checking external contractors' work.
• Technical support: Providing technical support within and occasionally outside the immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
• Project management: Taking on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested. Equipment upgrades and decommissions at switch sites
• Fault ticket updating and time management
• Operations: Identifying and sharing potential process improvements and recommending them to Team Leaders and/or management for consideration. Providing input on process improvements related to maintenance and repair activities. Assisting in the creation of job aids, scopes of work, method/statement of procedure, and helpful tools, collaborating closely with the team leaders.
• Continuous learning: Enrolled in and completed training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organisational requirements.
• Facilities Management: Monitor and rectify building and equipment issues within the switch and offices. Consult with external companies to progress work.

Sales Associate at Office Depot (2025-04 – 2025-08)

Delivery Driver at Amazon (2024-06 – 2024-08)

Responsible for collecting and delivering heavy, valuable items safely and efficiently. Safe driving and handling, along with good customer skills required.

Switch Technician at T-Mobile (2021-11 – 2023-05)

Fault Management Engineer at Magdalene Ltd (2014 – 2020)

• 1st line and remote technical Nokia SEP2 support on EE Darwin 2G/4G mobile project
• Working with BT & MBNL on transmission re-patching & re-hosting
• LOS Microwave fault rectification
• Equipment upgrades and decommissions at switch sites
• Fault ticket updating and time management
• BTS I&C work
• Mobile repeater maintenance and fault resolution

Senior Engineer at Comvergent (2012 – 2014)

• Working with project managers and field I&C engineers in a War Room environment on EE Darwin
• Responsible for prioritising and resolving fault to enable timely handover to EE via BIS process
• Personally, wrote EE integration processes following Huawei guidelines for all SOG engineers to follow
• Worked effectively in partnership with EE and vendor
• Mentored new recruits, sharing skills and experience, and incorporating useful innovative ideas

SOG Engineer at Self-employed NSN (2011 – 2012)

Working as a SOG engineer providing switch support for EE 3G upgrades

Fault Management Engineer, Ericsson at Self-employed (2009 – 2011)

• Management of faults and incidents affecting 3UK subscribers, including in-depth technical investigations
• Maintenance of Remedy tickets and stakeholder (VIP's, stores & employees) communications

Customer Support & Test Engineer at Orange (2000 – 2009)

• Business and personal customer technical support in a dynamic, real-time environment
• Identifying trends and resolutions by timely assignment of Remedy tickets to the relevant team or by individual subscriber HLR management
• Nokia 3G testing for Orange Group at Eaglewood, including hardware & software
• Report and process writing and continuous liaison with vendors and senior Orange management
• Technical 1st line support for Orange Broadband, working with LLU issues and BT Wholesale

O Levels in Maths, Physics, Chemistry & English – Grammar School

Military Technical Training – 1 Radio School, Royal Air Force Locking, UK