Switch Technician at T-Mobile (2025-09 – 2026-01)
Function as a technical contributor within and occasionally outside my immediate team. Responsible for staying current in technical theory, application, and operational discipline. Take on technical and project-related efforts, providing communication as directed.
I have a solid understanding of theory and application related to project management, core networks, transport, signalling and interface protocols, disaster recovery planning and response, data services, and location-based services. I have a basic understanding of theory and application related to the radio access network, network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.
- Hardware replacement: Testing and replacement of Ethernet, SFP's & fiber. Racking / stacking of new equipment and replacement of hardware such as disk drives and memory. Routing and replacement of DC cabling. Working with and checking external contractors' work.
- Technical support: Providing technical support within and occasionally outside the immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
- Project management: Taking on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested. Equipment upgrades and decommissions at switch sites
- Fault ticket updating and time management
- Operations: Identifying and sharing potential process improvements and recommending them to Team Leaders and/or management for consideration. Providing input on process improvements related to maintenance and repair activities. Assisting in the creation of job aids, scopes of work, method/statement of procedure, and helpful tools, collaborating closely with the team leaders.
- Continuous learning: Enrolled in and completed training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organisational requirements.
- Facilities Management: Monitor and rectify building and equipment issues within the switch and offices. Consult with external companies to progress work.
Sales Associate at Office Depot (2025-04 – 2025-08)
Delivery Driver at Amazon (2024-06 – 2024-08)
Responsible for collecting and delivering heavy, valuable items safely and efficiently. Safe driving and handling, along with good customer skills required.
Switch Technician at T-Mobile (2021-11 – 2023-05)
Fault Management Engineer at Magdalene Ltd (2014 – 2020)
- 1st line and remote technical Nokia SEP2 support on EE Darwin 2G/4G mobile project
- Working with BT & MBNL on transmission re-patching & re-hosting
- LOS Microwave fault rectification
- Equipment upgrades and decommissions at switch sites
- Fault ticket updating and time management
- BTS I&C work
- Mobile repeater maintenance and fault resolution
Senior Engineer at Comvergent (2012 – 2014)
- Working with project managers and field I&C engineers in a War Room environment on EE Darwin
- Responsible for prioritising and resolving fault to enable timely handover to EE via BIS process
- Personally, wrote EE integration processes following Huawei guidelines for all SOG engineers to follow
- Worked effectively in partnership with EE and vendor
- Mentored new recruits, sharing skills and experience, and incorporating useful innovative ideas
SOG Engineer at Self-employed NSN (2011 – 2012)
Working as a SOG engineer providing switch support for EE 3G upgrades
Fault Management Engineer, Ericsson at Self-employed (2009 – 2011)
- Management of faults and incidents affecting 3UK subscribers, including in-depth technical investigations
- Maintenance of Remedy tickets and stakeholder (VIP's, stores & employees) communications
Customer Support & Test Engineer at Orange (2000 – 2009)
- Business and personal customer technical support in a dynamic, real-time environment
- Identifying trends and resolutions by timely assignment of Remedy tickets to the relevant team or by individual subscriber HLR management
- Nokia 3G testing for Orange Group at Eaglewood, including hardware & software
- Report and process writing and continuous liaison with vendors and senior Orange management
- Technical 1st line support for Orange Broadband, working with LLU issues and BT Wholesale
