Andrew Tuck

17 years in the Fitness Industry. I am passionate about solving interesting problems, leading positive change, and maximizing efficiency and profitability. My career has taken me across 35 states helping hundreds of businesses leverage technology so they can focus on what they do best.

I get charged by learning new things and making new connections for myself; likewise, I love providing insight and focus for my clients. I believe business is a social enterprise of helping others. When done well, business enhances our lives and enriches our communities.

I am looking for a role in the operations management of a growing organization with a well-defined growth path.

Gold’s Gym SOCAL | Northridge, CA  March 2022 – June 2024

Senior Business Analyst, (March 2022 – June 2024)

Position created to deliver the following initiatives:

• Online Member Acquisition Platform – Gathered business requirements and led redesign for Member Acquisition Platform which added functionality, improved flow, introduced upsell opportunities, and integrated with HubSpot.
• App - Documented full range of custom requirements for new customer facing app, evaluated potential vendor partners, and negotiated final contracts.
• Reporting - Selected, configured, and deployed enterprise-wide Data Visualization platform to increase efficiency and drive growth.
• Data Insights - Created and lead Data Insights team. 
• Rewards - Streamlined member rewards platform process, auditing, and reporting.
• Vendor Liaison - Evaluated and onboarded new member acquisition and retention vendor partners.

ABC Fitness (formerly ABC Financial) | Frisco, TX August 2007 – January 2022

Vice President of Client Success, (September 2019 – January 2022)

• Managed team of 12 responsible for portfolio of clients representing $148 Million in annual revenue.
• 98% client retention rate.
• Net Promoter Score of 46.92.
• Secured expansion of high-value accounts through consultative selling. Increased sales to 4% of existing client base.
• Worked with product team to document and prioritize key software feature development.

Director of Franchise Relations, (September 2018 – September 2019)

• Managed a portfolio of domestic and international franchise clients representing $98 Million in annual Revenue.
• Lead a team of Client Success Managers responsible for fostering relationships with key accounts.
• Industry Liaison between franchisor and franchisee.
• Identified trends and opportunities.
• Renegotiated franchisor contracts.
• Approved all SLA infractions and final reports for all franchisee clients.

Key Account Executive, (October 2009 – September 2018)

• Managed a portfolio of top clients representing $1.5 Million in annual revenue.
• Reported on national marketplace trends.
• Migrated clients to new software platforms.
• Grew account revenue through consultative sales.
• Coordinated and prioritized service calls with on-site technicians.

Onsite Implementation Manager, (August 2007 – October 2009)

• Provided on-site software configuration and client training.
• Lead teams of onsite technicians.

Pepperdine University, Malibu

Bachelor of Arts in Philosophy