Seasonal Medical Life & Disability Underwriter - Remote IBU Underwriter - Portland, Maine - Portland, Maine
(2025-09 - 2026-02)
- Reviewed medical documentation to support accurate, timely coverage decisions.
- Analyzed complex cases while ensuring compliance with company policies and regulatory guidelines.
- Communicated effectively with internal teams and external partners to enhance customer experience.
- Established strong professional relationships through attentive service and detail-oriented responses.
House Manager & Family Support Specialist - Multiple Families - Austin, TX
(2018-10 - 2025-05)
- Coordinated schedules and appointments for multiple family members, maximizing efficiency in daily activities.
- Maintained confidentiality and exercised discretion in handling sensitive information.
- Delivered compassionate support while managing competing priorities and urgent needs.
- Established trusting relationships through effective communication and tailored service.
Right of Recovery Claim Reviewer/Auditor - TML IEBP - Austin, Texas
(2016-06 - 2018-10)
Served as a liaison between members, healthcare providers, and internal departments to resolve benefit and claims-related inquiries.
- Assisted patients and medical professionals with understanding healthcare benefits, eligibility, and claims processes.
- Investigated and resolved complex claims issues while maintaining high productivity and quality standards.
- Identified process improvement opportunities and recommended solutions to enhance customer satisfaction and operational efficiency.
- Developed educational materials and conducted training sessions to support staff knowledge and improve service delivery.
- Collaborated with cross-functional teams to ensure timely resolution of member concerns and accurate claims processing.
Underwriting Service Assistant - State Farm - Austin, Texas
(2015-01 - 2016-06)
- Supported underwriters and agents by reviewing and correcting policy information, including updates to customer records, addresses, and coverage details.
- Served as a key communication support between internal teams to ensure accuracy, compliance, and timely resolution of policy issues.
- Facilitated training sessions on updated procedures and best practices to improve team performance and consistency.
- Participated in team study groups to support knowledge sharing, case review, and clarification of complex policy issues.
- Recognized for strong attention to detail, problem-solving skills, and ability to support high-volume administrative workflows.
Utility Account Specialist - Austin Energy - Austin, Texas
(2013-12 - 2014-12)
- Managed customer-related service orders and field requests, ensuring accurate processing and timely completion through internal systems.
- Created and dispatched field work orders for issues such as meter maintenance, service discrepancies, and account investigations.
- Conducted data entry and account research to resolve billing and service inconsistencies.
- Collaborated with field crews and internal teams to coordinate service delivery and resolve customer-impacting issues.
- Supported system conversion projects by assisting with data accuracy, workflow updates, and operational transition tasks.
- Maintained strong communication and organization while handling multiple priorities in a fast-paced environment.
Senior Pharmacy Customer Service Representative - Cigna Healthcare - Bourbonnais, Illinois
(2006-11 - 2013-08)
- Provided exceptional support to patients, pharmacies, and healthcare providers regarding prescription benefits, authorizations, and coverage questions.
- Acted as a patient advocate by resolving concerns, addressing complaints, and ensuring timely access to healthcare services.
- Managed high-volume inbound calls while maintaining quality standards and delivering compassionate customer service.
- Educated members on insurance benefits, prescription coverage, and available healthcare resources.
- Collaborated with internal departments to resolve complex patient issues and improve service processes.
- Earned multiple customer service awards for excellence in patient satisfaction and relationship management.
