Operations, Quality and Safety Manager
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Spearheaded beverage preparation and quality assurance for the nation's largest boba franchise, with over 90 locations and growing. Oversaw daily operational readiness, ensuring smooth shop openings and adherence to standards. Problem solved various business conflicts throughout the day. Fostered a collaborative, team-oriented environment, assisting colleagues to achieve excellence. Supported the management of 18 employees.
Shift Lead – Operations and Quality Control at It's Boba Time (2022-12 – 2025-03)
Area Manager at Amazon, WA (2025-05 – Present)
Bachelor of Science in Marketing – California State University, Northridge (2024-12)
Associates Degree in Science of Business Administration – Glendale Community College (2022-12)