Andy F

Customer-focused Service Advisor and Sales Professional with 5+ years of experience in automotive services, retail sales, and customer relationship management. Skilled in diagnosing vehicle needs, driving sales through consultative service, and leading teams to deliver exceptional client experiences. Recognized for a can-do attitude, problem-solving mindset, and strong communication skills.

Customer Service Advisor / Technician - Jiffy Lube - Miami, FL

(2023-11)

• Delivered exceptional customer support by addressing inquiries, resolving issues, and ensuring satisfaction.
• Performed maintenance services including oil changes, tire rotations, brake inspections, and fluid exchanges.
• Conducted safety checks and diagnostics, ensuring vehicles met performance standards.
• Communicated service recommendations clearly, helping customers make informed decisions.
• Supported team members in fast-paced environment to maintain smooth operations.

Sales Associate - Gables Motorsports & Marine - Miami, FL

(2023-02 - 2023-10)

• Assisted customers with product selection and provided expert recommendations.
• Drove sales through product demonstrations and upselling.
• Maintained accurate transactions and achieved sales team targets.

Sales Associate - North Miami Motor Sports - Miami, FL

(2022-01 - 2022-12)

• Provided consultative sales for power sports and high-value units.
• Ensured excellent customer experiences resulting in repeat business and referrals.

Sales / BDC Agent - Miami Lakes Automall - Miami, FL

(2020-01 - 2020-09)

• Matched customers with vehicles suited to their needs, boosting trust and long-term relationships.
• Increased referrals by delivering high-quality service and customer engagement.

South Miami Senior High School