Andy Renteria

Bilingual English and Spanish professional with military experience and customer facing retail experience. Strong communication, teamwork, organization, and problem solving skills developed through military service and working with the Department of Homeland Security (DHS). Experienced in assisting people from different backgrounds, following procedures, handling sensitive information, and maintaining professionalism in demanding environments.

Seeking a customer service position where bilingual communication and a strong work ethic can contribute to a positive customer experience.

Retail Associate - Lowe's - Kingwood, TX

• Assisted customers with questions, product information, and general store needs.
• Provided friendly customer service in a busy retail environment.
• Helped customers locate products and navigate the store.
• Worked with team members to maintain an organized and efficient work environment.
• Followed company procedures for customer service, safety, and daily operations.
• Communicated effectively with customers and coworkers to resolve issues and provide assistance.

13B Cannon Crewmember - U.S. Army National Guard, 1 133rd Field Artillery

• Worked effectively as part of a team in demanding and fast paced environments.
• Followed detailed procedures and instructions while maintaining a high level of accuracy.
• Maintained accountability of equipment and completed assigned tasks according to established standards.
• Developed strong communication, discipline, time management, and problem solving skills.
• Worked with personnel from different backgrounds and maintained professionalism in challenging situations.
• Demonstrated reliability, adaptability, and the ability to perform under pressure.

Processing and Identification Support - Department of Homeland Security (DHS)

• Assisted with processing individuals while working alongside DHS personnel.
• Gained experience with fingerprinting and identity verification procedures.
• Assisted with DNA sample collection procedures.
• Handled sensitive information while following established procedures and maintaining professionalism.
• Communicated with individuals during processing and helped explain and carry out required procedures.
• Developed strong attention to detail and the ability to follow strict protocols.

San Jacinto Community College