Program Manager, ICMS Scattered-Site Housing - Coalition For Responsible Community Development
(2024-07)
- Designed/Implemented workflows rooted in evidence based practices to move participants through enrollment, assessments, and care planning processes, including documentation acquisition, housing resource matching and lease signing.
- Regularly engage with and collaborate with Skid Row unsheltered community of providers to engage with and service clients
- Ramped up program operations, hired and trained staff
- Oversee ICMS for PSH tenants; supervise and coach team of 6 case managers with structured supervision to maintain the ICMS service model rooted in evidence based practices and in person relationship based engagement with clients
- Cultivate landlord/property manager relationships, Coordinate with LA County Department of Homeless Servicing and Housing, LAHSA, HACLA, LACDA, HOM, Brilliant Corners and outreach teams to resolve barriers (documentation, benefits, legal, behavioral health) and sustain engagement.
- Monitor service delivery and housing stability data to drive continuous improvement and contract compliance.
Case Manager II, ODR ICMS Scattered-Site Housing - St. Joseph Center
(2022-04 - 2024-06)
- Provided intensive case management to justice-involved participants in ODR Housing, supporting stable housing and successful reintegration.
- Coordinated with courts, legal teams, and healthcare providers for advocacy, care continuity, and compliance with treatment mandates.
- Led biweekly resource meetings, coordinated mental health appointments, and covered Program Manager duties as needed.
Life Skills Aide, Interim (SRO) Housing - San Fernando Valley Community Mental Health Center
(2020-11 - 2022-04)
- Supported residents with daily living needs and implemented crisis intervention strategies when warranted
- Collaborated with staff and case managers to implement individualized care plans promoting long-term stability.
Campaign Manager, Voter Outreach & Registration - RAB For Congress
(2019-10 - 2020-03)
- Managed communications with the campaign and external organizations. Organized Community events, managed social media communications and assisted in policy messaging
