Aneesah Green

Dedicated and results-oriented professional with a proven track record in healthcare administration and customer service. Adept at collaborating with multidisciplinary teams, resolving issues, and ensuring compliance with regulatory standards. Experienced in project planning, scheduling, and team leadership.

Sr. Administrative Services Associate - Penn Medicine - Philadelphia, PA

(2024-11 - 2026-06)

As an Sr.

Administrative Services

Associate for the OBGYN department at Penn Medicine, I am responsible for the accurate completion and timely submission of FMLA and short term disability documentation within a high-volume OB/GYN practice, ensuring compliance with regulatory and insurance requirements. Collaborate closely with physicians and clinical staff to gather and interpret medical information, translate clinical details into clear, concise reports, and communicate effectively with patients, employers, and insurance providers. I maintain strict confidentiality while managing sensitive health records, and track deadlines to ensure prompt processing, and provide compassionate support to patients navigating leave and disability processes. My work demands exceptional time management and organizational skills to handle the variety of tasks efficiently, from patient interactions to administrative duties, all while maintaining the highest standards of accuracy and service.

• Optimized Workflow: Reduced the turn around time for form completion by 4 business days by creating new workflows.
• Enhanced Communication: Developed effective chart communication practices that allow patients to be kept up to date on their form processing.
• Documentation Accuracy: Ensured 100% accuracy in FMLA and Short Term Disability documentation.
• Executive Support: Provided additional administrative support as needed in the practice.

Administrative Services Associate - Penn Medicine - Philadelphia, PA

(2023-06 - 2024-11)

As an Administrative Assistant for the Heart Failure department at Penn Medicine, I manage a wide range of critical administrative tasks that directly support clinical operations and patient care. My role involves coordinating complex clinical procedures, surgeries, and pre-operative requirements to ensure that patient needs are met with precision and efficiency. My interaction with patients and medical staff requires a high degree of professionalism, empathy, and the ability to manage multiple calendars and schedules simultaneously.

I am responsible for running detailed reports, retrieving and managing medical records, processing mail, and ensuring that all documentation related to pre-operative cases and billing is accurate and complete. My role also includes resolving medication refill requests, triaging patient inquiries, and coordinating travel and lodging arrangements for physicians. My work demands exceptional time management and organizational skills to handle the variety of tasks efficiently, from patient interactions to administrative duties, all while maintaining the highest standards of accuracy and service.

• Optimized Workflow: Streamlined the coordination of clinical procedures and surgeries, reducing scheduling conflicts by 30%, leading to improved patient care delivery.
• Enhanced Communication: Developed an efficient system for interacting with patients and medical staff, which reduced appointment scheduling errors by 25%.
• Documentation Accuracy: Ensured 100% accuracy in pre-operative documentation, directly contributing to a 15% decrease in billing discrepancies.
• Medication Request Resolution: Improved the turnaround time for medication refill requests by 20% by implementing a triage system, ensuring timely responses to patient needs.
• Executive Support: Managed executive schedules effectively, leading to a 40% improvement in meeting preparation and time management.
• Travel Coordination: Coordinated complex travel arrangements for physicians, resulting in a 25% reduction in last-minute changes and cancellations.

Patient Services Supervisor - Penn Medicine - Philadelphia, PA

(2021-10 - 2023-06)

In the role of Patient Services Coordinator within the OBGYN department at Penn Medicine, I was responsible for overseeing the creation and management of master schedules for a range of medical professionals, including executives, physicians, nurse practitioners, and resident physicians. My responsibilities extended to developing and maintaining provider templates, scheduling surgeries, and ensuring all operations were compliant with regulatory standards. I played a crucial role in training new employees, particularly in the usage of the Epic system, and led initiatives to improve patient experience, such as resolving patient issues and increasing feedback response rates.

My leadership in creating Standard Operating Procedures (SOPs) and managing a team of Patient Services Associates contributed to the smooth operation of the department and the effective onboarding of new staff members.

• Efficiency Enhancement: Spearheaded the reduction of scheduling errors by 80% through the development of a robust scheduling report system.
• Team Leadership: Managed and trained a team of five Patient Services Associates, resulting in a 25% improvement in service delivery and patient satisfaction.
• Process Standardization: Led the creation of clear SOPs, which streamlined onboarding processes and improved workflow efficiency by 30%.
• Patient Issue Resolution: Improved patient issue resolution time by 40%, contributing to a 34% increase in patient feedback response rates.
• Regulatory Compliance: Ensured 100% compliance with regulatory standards in scheduling and documentation, significantly reducing the risk of non-compliance.
• Training and Development: Conducted training sessions on Epic updates, which increased system usage efficiency by 20% among staff.

New Patient Coordinator - Penn Medicine - Philadelphia, PA

(2017-08 - 2021-10)

As a New Patient Coordinator in the Gastroenterology call center at Penn Medicine, I was responsible for managing the scheduling of outpatient procedures across multiple locations. My role required meticulous attention to detail in coordinating diagnosis-based scheduling, verifying patient insurance, and participating in department initiatives such as the "Burn Out Committee." I excelled in a high-volume call center environment, consistently exceeding metrics and contributing to the enhancement of work conditions through committee involvement. My work included training new employees, which ensured that the department maintained high standards of patient care and service delivery.

• Performance Excellence: Exceeded call center metrics consistently, leading to a 15% increase in patient scheduling efficiency.
• Training Program Development: Trained new employees effectively, reducing onboarding time by 25% and improving overall department performance.
• Insurance Verification: Enhanced the accuracy of insurance verification processes, reducing claim rejections by 20%.
• Committee Contribution: Actively participated in the "Burn Out Committee," contributing to a 10% improvement in employee retention and satisfaction.
• Process Improvement: Implemented a new scheduling protocol that increased procedure accuracy by 30%, leading to improved patient outcomes.
• Metric Achievement: Consistently met and exceeded department metrics, contributing to the overall success and efficiency of the Gastroenterology department.

Associate of Arts - Liberal Arts And General Studies - Eastern University (2021-05)