Sr. Administrative Services Associate
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Dedicated and results-oriented professional with a proven track record in healthcare administration and customer service. Adept at collaborating with multidisciplinary teams, resolving issues, and ensuring compliance with regulatory standards. Experienced in project planning, scheduling, and team leadership.
Sr. Administrative Services Associate - Penn Medicine - Philadelphia, PA
(2024-11 - 2026-06)
As an Sr.
Associate for the OBGYN department at Penn Medicine, I am responsible for the accurate completion and timely submission of FMLA and short term disability documentation within a high-volume OB/GYN practice, ensuring compliance with regulatory and insurance requirements. Collaborate closely with physicians and clinical staff to gather and interpret medical information, translate clinical details into clear, concise reports, and communicate effectively with patients, employers, and insurance providers. I maintain strict confidentiality while managing sensitive health records, and track deadlines to ensure prompt processing, and provide compassionate support to patients navigating leave and disability processes. My work demands exceptional time management and organizational skills to handle the variety of tasks efficiently, from patient interactions to administrative duties, all while maintaining the highest standards of accuracy and service.
Administrative Services Associate - Penn Medicine - Philadelphia, PA
(2023-06 - 2024-11)
As an Administrative Assistant for the Heart Failure department at Penn Medicine, I manage a wide range of critical administrative tasks that directly support clinical operations and patient care. My role involves coordinating complex clinical procedures, surgeries, and pre-operative requirements to ensure that patient needs are met with precision and efficiency. My interaction with patients and medical staff requires a high degree of professionalism, empathy, and the ability to manage multiple calendars and schedules simultaneously.
I am responsible for running detailed reports, retrieving and managing medical records, processing mail, and ensuring that all documentation related to pre-operative cases and billing is accurate and complete. My role also includes resolving medication refill requests, triaging patient inquiries, and coordinating travel and lodging arrangements for physicians. My work demands exceptional time management and organizational skills to handle the variety of tasks efficiently, from patient interactions to administrative duties, all while maintaining the highest standards of accuracy and service.
Patient Services Supervisor - Penn Medicine - Philadelphia, PA
(2021-10 - 2023-06)
In the role of Patient Services Coordinator within the OBGYN department at Penn Medicine, I was responsible for overseeing the creation and management of master schedules for a range of medical professionals, including executives, physicians, nurse practitioners, and resident physicians. My responsibilities extended to developing and maintaining provider templates, scheduling surgeries, and ensuring all operations were compliant with regulatory standards. I played a crucial role in training new employees, particularly in the usage of the Epic system, and led initiatives to improve patient experience, such as resolving patient issues and increasing feedback response rates.
My leadership in creating Standard Operating Procedures (SOPs) and managing a team of Patient Services Associates contributed to the smooth operation of the department and the effective onboarding of new staff members.
New Patient Coordinator - Penn Medicine - Philadelphia, PA
(2017-08 - 2021-10)
As a New Patient Coordinator in the Gastroenterology call center at Penn Medicine, I was responsible for managing the scheduling of outpatient procedures across multiple locations. My role required meticulous attention to detail in coordinating diagnosis-based scheduling, verifying patient insurance, and participating in department initiatives such as the "Burn Out Committee." I excelled in a high-volume call center environment, consistently exceeding metrics and contributing to the enhancement of work conditions through committee involvement. My work included training new employees, which ensured that the department maintained high standards of patient care and service delivery.
Associate of Arts - Liberal Arts And General Studies - Eastern University (2021-05)
