Aneesha Castillo

Licensed esthetician and customer service professional with 6+ years delivering high-impact skincare treatments and client-focused service. Proven ability to build loyal client bases, manage operations, and drive satisfaction across beauty and healthcare environments.

Licensed Esthetician/Owner - Self-Employed - Bronx, NY

(2019-01)

• Built and scaled a solo esthetics practice offering facials, laser hair removal, lip blushing, scar camouflage, and brow services
• Conducted personalized skin analyses and curated skincare regimens, driving repeat bookings and strong client retention
• Maintained full regulatory compliance with state sanitation and safety standards while managing all business operations

Call Center / Customer Service Manager - General Vision Services - New York, NY

• Managed 150+ inbound/outbound calls daily, resolving billing inquiries, account updates, and product questions with professionalism
• Maintained accurate interaction records in CRM software, ensuring data integrity and streamlined follow-up workflows
• Collaborated cross-functionally with supervisors and teammates to hit performance targets and improve operational efficiency

Licensed Esthetician - D'fe Beauty Center - Bronx, NY

(2023-01 - 2025-01)

• Delivered advanced esthetic treatments — chemical peels, microdermabrasion, LED therapy, and extractions — for a high-volume clientele
• Drove retail revenue by recommending targeted skincare products and implementing referral and social media marketing programs
• Managed appointment scheduling and client records while staying current on emerging skincare techniques and technologies

Senior Patient Coordinator - Goals Aesthetics & Plastic Surgery - Bronx, NY

(2022-06 - 2023-01)

• Coordinated patient scheduling, insurance verification, and HIPAA-compliant recordkeeping while training new staff to uphold service standards

Esthetician - Trade school - Christine Valmy International School

Bachelor's degree - Business Management - Fordham University