Angel Hines

Experienced professional in crisis response and behavioral observation, focused on maintaining safety and compliance. Proven ability to support individuals in challenging environments while upholding confidentiality practices.

DEPUTY SHERIFF-CORRECTIONS - Caddo Parish Sheriff's Office - Shreveport, Louisiana

(2026-03)

• Maintain order and discipline within correctional facility environments.
• Conducted regular inspections of inmate housing units for safety compliance.
• Searched inmate living areas for contraband items such as weapons or drugs using metal detectors or other specialized equipment.
• Prepared detailed incident reports documenting all events that occurred during shift operations.
• Ensured compliance with state laws governing corrections operations.

PATIENT CARE SPECIALIST - Willis Knighton- Spine and Pain Specialist - Shreveport, Louisiana

(2023-11 - 2026-03)

• Assisted patients with scheduling appointments and managing their care plans.
• Provided compassionate support during patient consultations and procedures.
• Maintained accurate patient records using electronic health record systems.
• Assisted patients with completing registration forms and insurance paperwork.
• Collaborated with medical staff to ensure efficient workflow and patient safety.

RESIDENTIAL ADVISOR-LEAD - Job Corps Center - Shreveport, LA

(2021-11 - 2026-03)

• Provide direct support to students facing academic, behavioral, and personal challenges.
• Serve in a leadership capacity during assigned shifts, guiding residential operations and student activities.
• Assist with supervising residential routines, and maintaining safety and community standards.
• Complete incident reports, behavioral documentation, and case-related records.
• Respond to crises, conflicts, and behavioral concerns using de-escalation strategies.
• Support life skills development, goal setting, and student transitions.
• Maintain confidential records in compliance with program guidelines.

CAGE SHIFT SUPERVISOR - Eldorado Casino - Shreveport, Louisiana

(2014-03 - 2021-11)

• Supervised daily operations and staff in a regulated, high-security financial environment.
• Managed large cash volumes and sensitive financial transactions with strict accuracy.
• Verified deposits, balanced vault funds, and resolved discrepancies.
• Prepared reports and maintained transaction documentation.
• De-escalated customer concerns in high-stress situations.
• Trained employees on procedures and compliance standards.

Bachelor of Science - Psychology-ABA Concentration - Louisiana State University (2026-08)