Medical Office Coordinator - Johns Hopkins University
(2024-11)
- Responsible for prior authorizations for pain medication/MRI
- Schedules Botox injections
- Responsible for urgent provider messages
- Sorts non-urgent messages
- Research provider data issues affecting claim payments
- Verify as and updates provider demographics
Customer Service Advocate/ Claim Representative - Carefirst Blue Cross Blue Shield
(2022-08 - 2023-08)
- Assess accounts for completeness and accuracy
- Document account activity using correct medical and billing codes
- Follow up on missing or incorrect information so patients receive the right reimbursement
- Maintain Medicaid claims
- Calculating patient intake costs
- Billing patients for administered care
- Handles denials and the appeals process
Telehealth Coordinator (Temp Position) - Aston Carter
(2022-04 - 2022-08)
- Creates daily reports of patient demographics
- Interviews patients to determine their financial wishes
- Contacts the family of patients to conduct virtual visits
- Took account of various electronic devices throughout the hospital
Administrative Assistant - Mercy Medical Center - Baltimore, MD
(2020-08 - 2021-11)
Demonstrates ownership at Mercy's hub sites and works independently and in teams while managing multiple projects simultaneously
- Maintain a 99% accuracy rate by assessing patient and account documents for errors according to standard practices
- Communicates operational issues to Practice Manager required to obtain timely and effective resolution
- Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent customer service
- Maintains patients' confidence and protects operations by keeping information confidential and complying with HIPAA laws
- Provide assistance in both front and back-office duties, schedule appointments and check patients in and out for appointments
Front Desk Receptionist - M.S.A Child & Adolescent Center - Columbia, MD
(2019-08 - 2020-05)
- Meet and greet patients in a respectful manner and responded professionally to all patients, staff, and other healthcare professionals
- Ensured that each patient had enough medication until their next appointment
- Faxed medication refill requests and printed updated schedules
- Scheduled medication management appointments, pulled patients charts and registered patients in the electronic health record
- Checked patients in and out for appointments, verified accuracy of patients' insurance information and demographics
- Answered telephone calls and took accurate messages and triaged both clinical and non-clinical calls
Call Center Representative - Intergrace Fairhaven - Sykesville, MD
(2016-06 - 2018-07)
- Earned a promotion following exceptional front desk performance
- Adhered to all HIPPA regulations while assisting patients with questions
- Correctly gathered all required new patient information including complete and accurate data
- Monitored staff calls for quality assurance purposes and prepared productivity analysis reports
- Checked the functionality of various records
Front Desk Receptionist - Intergrace Fairhaven - Sykesville, MD
(2015-06 - 2016-06)
- Responsible for maintaining group files
- Organized and run monthly front office meeting
- Managed & maintained courtesy calls
- Answered the phone promptly and used the name of the guest throughout the call
- Acknowledged and greeted every guest who entered and left the facility
Senior attendant - North Oaks Senior Living - Pikesville, MD
(2014-10 - 2015-06)
Maintain a positive attitude and contribute to a quality work environment
- Answered calls in reference to route calls for all 3rd floor staffing needs
- Created charts to determine the attendance of senior patrons
- Responsible for ensuring that each resident leaves with a nursing aide or C.N.A
- Dealt with complaints against company and other complaints of guests
