Angel Miller

Operations Supervisor with extensive experience at Raleigh Medical Group, overseeing daily office operations, coordinating across departments, and improving service efficiency. Proven background in patient scheduling, performance metrics analysis, and healthcare systems including Allscripts and Athena, with a strong focus on workflow improvement and team support. Previously served as a Patient Service Representative/Operator Scheduler for more than a decade, and is pursuing a BS in Healthcare Administration at Walden University.

Known for strong organizational skills and operational excellence.

Operations Supervisor - Raleigh Medical Group - Raleigh

(2023-03 - 2026-07)

• Oversee daily office operations and coordinate patient flow, scheduling, and cross-department communication to keep service delivery efficient.
• Supervise team members, assign daily priorities, and resolve operational issues to support consistent workflow and staff accountability.
• Monitor performance metrics and identify process improvements that strengthen efficiency, turnaround time, and patient experience.

Patient Service Representative/Operator Scheduler - Raleigh Medical Group - Raleigh

(2010-01 - 2023-03)

• Managed patient scheduling, appointment coordination, and inquiry resolution to support smooth daily operations.
• Collaborated with clinical staff to maintain timely patient flow and a positive service experience.

Human Resources Associate - Raleigh Medical Group - Raleigh

(2019-01 - 2020-02)

• Supported recruitment by tracking applicants, scheduling interviews, and maintaining hiring files.
• Processed onboarding tasks including new-hire paperwork, Paychex Flex entry, I-9/E-Verify, background checks, and NC New Hire Reporting.
• Managed Evolve LMS training modules, tracked temporary employee data, updated the company phone directory, and supported compliance activities.

Associates - General Business - Williamsburg Technical College (1998-08 - 2021-05)

BS - Healthcare Administration - Walden University (2026-01)