Angel Pagan

Nurse Leader with a master's degree in nursing administration and board certified as a Nurse Executive and Family Nurse Practitioner, bringing over 9 years of experience in enhancing patient experience and employee engagement. Demonstrates expertise in nurse management, risk management, and performance reviews, with a proven track record of improving unit performance and staff retention. Committed to advancing healthcare delivery through strategic leadership and innovative care coordination, leveraging strong organizational skills and proficiency in EMR systems.

Current goal to further expand clinical skills as a Nurse Practitioner and continue to develop my leadership skills in varies settings.

Assistant Director of Nursing at Bellevue Hospital (2025-06 – Present)

Oversee all operations of two separate departments. One 32-bed telemetry unit, and one 15-bed cardiac stepdown unit.

• Implement unit-based performance improvement projects and evaluate outcomes
• Supervise two-unit managers with their own direct reports and conduct performance evaluations for both managers and staff.
• Collaborate with union representatives and department of labor relations for NYSNA, DC37, and 1199 employees.
• Responsible for all quality metrics for the units

Nurse Supervisor at Calvary Hospital (2024-10 – 2025-06)

Directed and managed a multidisciplinary team of nurses and healthcare professionals specializing in palliative care and hospice services.

• Develop staff rosters, optimizing resource allocation. Foster open communication channels across departments.
• Implement evidence-based practices, boosting patient satisfaction. Mentor staff, fostering professional growth and team cohesion.
• Ensured compliance with all regulatory requirements and standards of practice in palliative and hospice care.
• Monitored and evaluated clinical practices to uphold the highest standards of patient safety and quality care.

Director of Nursing at Newark Beth Israel Medical Center (2022-05 – 2024-07)

Managed all operations for a joint commission certified heart failure, 34-bed, telemetry unit

• Hired, trained, conducted performance reviews, and ensured staff met and exceeded goals and initiatives.
• Patient experience practices such as: leadership rounds, service recovery, AIDET, and safe huddle, which all helped bring the unit to a HCAHPS average percentile of 40% to an average of 60%
• Helped improve overall employee engagement, evidenced by promoting the inpatient adult unit from a tier 3 Press Ganey score to a tier 2 Press Ganey score
• Maintained a staff turnover rate below 10%

Registered Nurse/Assistant Nurse Manager at Newark Beth Israel Medical Center (2020-03 – 2022-04)

Led 32-bed Telemetry/ICU Stepdown unit, overseeing daily operations, staff performance, and quality metrics. Implemented robust audit systems, enhancing patient safety and care standards.

• Daily audits include bedside report competency of nurses, leadership rounds, care plans, CLABSI, CAUTI, environmental rounds, quality & safety reports, disease-specific reports.
• Facilitated daily staff huddles, fostering open communication and team cohesion. Conducted regular leadership rounds to maintain high standards of care and address staff concerns promptly.
• Managed patient discharge process, including follow-up calls, to ensure continuity of care. Provided mentorship to nursing staff, enhancing their competencies and professional growth.
• Troubleshoot events on the unit to ensure continuity of safe patient care, nursing workflow, and compliance to policy and procedures.

Care Team Supervisor, Outpatient Family Medicine, Urgent Care at Advantage Care Physicians (2019-03 – 2020-03)

• Led clinical supervision for LPNs and MAs, ensuring adherence to nursing standards and organizational policies. Managed patient complaints and coordinated with Risk Management.
• Utilized EMR to generate comprehensive care gap reports, focusing on ER follow-ups and diabetes management. Met quarterly deliverables consistently.
• Facilitated performance evaluations and improvement plans for nursing staff, fostering professional growth and enhancing team capabilities.
• Ensured nursing practices in specialty care aligned with local, state, and federal guidelines, maintaining high standards of patient care and regulatory compliance.

Nurse Care Manager/Care Coordination at Interfaith Medical Center (2018-04 – 2019-03)

• Pioneered patient-centered opioid dependency treatment approaches, tailoring interventions to individual goals and promoting holistic wellness strategies.
• Orchestrated personalized care plans, fostering interdisciplinary teamwork to enhance patient outcomes and close HEDIS measure gaps in opioid dependency treatment.
• Streamlined care coordination processes, driving measurable improvements in preventive health program enrollment and overall patient wellness metrics.
• As part of the care coordination team in an outpatient setting, help maintain gold-standards of health care practice and expectation of the health care professionals.

Doctorate of Nursing Practice – Fairleigh Dickinson University (2025-01)

Post-Graduate Family Nurse Practitioner Program – William Paterson University of New Jersey (2023-01 – 2025-07)

Master's in Nursing in Clinical Leadership (Nursing Administration) – Rutgers, The State University of New Jersey (2019 – 2022)

Bachelor's in Science of Nursing in Nursing – CUNY School of Professional Studies (2017 – 2019)

Associate's in Applied Science of Nursing in Nursing – CUNY Borough of Manhattan Community College (2014 – 2017)