CNA - Southwestern Veterans Center - Wexford, PA
(2026-05)
- Delivered personalized care to residents in long-term care setting to enhance comfort and well-being.
- Monitored resident conditions and communicated changes to care team for timely interventions.
- Assisted residents with daily living needs and ensured accurate care documentation to support quality care.
- Communicated with residents, families, and staff to support ongoing care.
- Helped maintain a safe, respectful, and organized care environment.
CNA - Certified Nursing Assistant - Aveanna Healthcare - Pittsburgh, Pennsylvania
(2025-08)
- Monitored patient conditions and communicated critical updates to care team to ensure timely interventions.
- Facilitated daily living activities, including bathing, dressing, and feeding, to enhance patient comfort and independence.
- Followed care plans to support safe and consistent home-based care.
- Recorded care activities to maintain accurate patient records and promote comfort during visits.
- Built trust with patients and families through clear, compassionate communication.
Count Team Member - Rivers Casino Pittsburgh - Pittsburgh, Pennsylvania
(2024-03 - 2025-05)
- Executed precise cash counts for gaming revenue and financial transactions, ensuring accountability.
- Monitored security protocols during cash handling procedures to ensure compliance.
- Operated currency counting machines to enhance cash processing efficiency.
- Identified discrepancies in cash counts, reporting findings promptly.
- Participated in routine audits to verify accuracy of financial records and processes.
- Adhered to compliance regulations while managing confidential financial information.
- Collaborated with team members to optimize cash flow management strategies.
- Assisted in training new staff on operational standards and counting procedures.
Call Center Representative - Center One, LLC - Pittsburgh, PA
(2020-01 - 2023-03)
- Managed incoming customer calls, addressing customer inquiries about accounts to ensure resolution.
- Clarified information for customers and helped resolve issues during calls.
- Supported positive customer experience through professional communication and effective issue resolution.
- Guided customers through application process applications and enrollment-related steps.
- Maintained accurate records while managing high call volume to support efficient service delivery.
DSP (Direct Support Professional) - Creative Dialogues, LLC
(2022-06 - 2022-11)
- Facilitated daily activities and routines for individuals with disabilities to enhance independence.
- Fostered a safe and supportive environment for clients through proactive engagement and responsiveness.
- Customized care approaches to effectively address individual needs and preferences.
- Assisted with medication administration and followed care guidelines.
- Observed needs, documented care, and communicated with support staff.
Patient Care Technician - Cynamed, Inc. - Pittsburgh, PA
(2021-08 - 2022-01)
- Assisted staff with treatments, procedures, and daily patient care needs.
- Collected specimens and checked vital signs to ensure accurate patient monitoring.
- Provided emotional support, helping patients maintain comfort during treatment.
- Maintained clean equipment and care areas, enhancing safety standards for patient care.
- Documented patient information and helped keep records up to date.
