Angel Young

Dedicated and dependable remote Customer Service Professional with extensive healthcare customer support experience and a proven history of delivering exceptional service in fast-paced virtual environments. Skilled in resolving medical and billing inquiries, processing insurance claims, handling escalated customer concerns, and supporting both customers and team members. Recognized as a Subject Matter Expert (SME), Floor Support Agent, and Escalation Team member with strong leadership, communication, and problem-solving abilities.

A dedicated Team Lead with experience in Workforce Management. Highly proficient in healthcare systems, CRM platforms, and Microsoft Office applications while maintaining strict HIPAA compliance.

Customer Service Specialist at Everise (2023-11 – Present)

• Provide exceptional customer support to patients regarding medical services, insurance, billing, and payment inquiries.
• Process patient payments accurately and submit or edit insurance claims for multiple carriers.
• Document patient interactions thoroughly within Epic and Athena electronic medical record systems.
• Coordinate communication between patients, providers, and nurse practitioners to ensure timely resolution of healthcare concerns.
• Maintain strict compliance with HIPAA privacy and confidentiality standards.
• Utilize Epic, Athena, Salesforce, Citrix, Five9, Microsoft Teams, and Outlook daily.
• Serve as a Floor Support Chat Agent by providing real-time assistance and coaching to fellow customer service representatives.
• Act as a Subject Matter Expert (SME), assisting with agent training, policy guidance, and operational support.
• Handle supervisor escalation calls, resolving complex customer issues with professionalism and empathy.
• Support specialized customer service queues, including Critical, Medical, Virtual, Bell/.com, and Health 100 Mobile App inquiries.
• Participate on the.com Help Line Team, providing technical and customer support for online services.
• Review Customer Relationship Management (CRM) cases to ensure accuracy, quality, and timely resolution.

Reader/Grader (Seasonal Remote) at Measurement Incorporated (2026-05 – 2026-06)

• Evaluated written responses using detailed scoring rubrics while maintaining strict quality and accuracy standards.
• Applied critical thinking and analytical skills to ensure fair and consistent scoring.
• Met daily productivity goals while maintaining confidentiality and attention to detail.
• Worked independently in a fully remote environment with minimal supervision.

Administrative Campaign Coordinator at Jefferson County (2024-07 – 2024-11)

• Coordinated daily administrative operations for a judicial campaign.
• Managed scheduling, calendars, correspondence, and campaign communications.
• Conducted social media outreach and community engagement initiatives.
• Created, maintained, and organized campaign databases and records.
• Assisted with event planning and administrative support.

MRI Technologist at UAB Hospital – UAB Medicine (2006-01 – 2010-12)

• Performed diagnostic MRI examinations while ensuring patient safety and comfort.
• Interviewed and screened patients before imaging procedures.
• Registered patient information and maintained accurate electronic documentation.
• Administered IV contrast media according to physician orders.
• Collaborated with physicians, nurses, and healthcare professionals regarding patient care.
• Completed detailed reports while maintaining HIPAA compliance and hospital standards.

Bachelor of Science in Radiologic Sciences – University of Alabama at Birmingham (UAB)