Angela C. Johnson

Experienced customer service and administrative professional with healthcare member-services experience, strong problem-resolution skills, and a background supporting fast-paced operations. Skilled in telephone, chat, and email support, benefit and claim inquiries, authorization requests, accurate data updates, confidential records, and professional communication. Brings strong Microsoft Office, HR, finance, and military administrative experience with a proven record of reliability and attention to detail.

Custodian - United States Postal Service

(2023-04)

• Maintain clean, safe, and orderly facilities supporting customers, employees, and vendors.
• Remove debris, dirt, ice, and other hazards from customer and employee areas to promote safety.
• Follow established procedures and maintain high standards in a customer-facing environment.
• Respond to customer requests involving mailbox locks and support daily postal operations.

Customer Service Representative I - Anthem Blue Cross Blue Shield

(2021-11 - 2022-07)

• Proactively resolved member and provider questions and concerns using computer-based resources.
• Explained healthcare benefits and coverage and assisted with claim concerns and provider searches.
• Provided professional support through telephone calls, online chats, and email.
• Assisted with authorization requests, member demographic updates, correspondence, complaints, and grievances.
• Processed Over-the-Counter and Healthy Grocery orders accurately and according to member needs.

Data Analyst - Discovery Communications

(2012-01 - 2012-06)

• Performed data analysis, built data solutions, and prepared reports from multiple data sources.
• Reviewed provider accounts and consolidated data to determine subscriber totals.
• Created customer budgets and coordinated with technology teams to meet project timelines.

Quality Control Administrator - Kellogg, Brown and Root (KBR), Iraq Armed Forces Overseas Division

(2008-10 - 2009-07)

• Served as point of contact for incoming calls, inquiries, and visitors.
• Prepared letters, reports, schedules, invoices, and payroll documentation.
• Maintained personnel files, scanned and archived correspondence, coordinated travel, and scheduled meetings.

Human Resource Assistant, GS-0203-5 - Columbia Recruiting Battalion

(2005-06 - 2008-10)

• Coordinated daily office operations and supported military and civilian personnel programs.
• Managed calendars, appointments, phone logs, correspondence, office records, and travel schedules.
• Screened candidates, scheduled interviews, and maintained personnel documentation.
• Served as IMPAC card holder and coordinated programs and vendors.

Human Resource Assistant, GS-0203-03 - United States Army Garrison, Fort Jackson Department of HR (MIL)

(2003-12 - 2005-06)

• Supported daily office operations and coordinated major personnel programs and projects.
• Supported personnel actions, leave, reassignment, sponsorship, and separation programs.
• Researched regulations and provided guidance on policies, service records, eligibility, and grievance matters.

Administrative Assistant, E-4 - United States Army, Fort Stewart, GA

(1996-10 - 1998-04)

• Processed, audited, and edited complex pay and personnel actions.
• Supported a personnel action center serving more than 120 soldiers.
• Maintained accountability of office equipment valued between $500K and $1.1M.
• Prepared reports and presentations and communicated policies and procedures.

Unit Supply Specialist, E-3 - United States Army, Fort Stewart, GA

(1994-10 - 1996-10)

• Performed logistics and supply-chain tasks supporting Army operations.
• Received, inspected, inventoried, loaded/unloaded, stored, issued, and delivered supplies and equipment.
• Maintained stock levels and supply flow based on demand, delivery time, usage, quantities, and cost.
• Served as Government Purchase Card holder and developed procedures for requesting and receiving supplies.

Associate of Science - Human Resource Management - Virginia College (2010-05)

Associate of Science - Finance - Hawaii Pacific University (2001-05)