Custodian - United States Postal Service
(2023-04)
- Maintain clean, safe, and orderly facilities supporting customers, employees, and vendors.
- Remove debris, dirt, ice, and other hazards from customer and employee areas to promote safety.
- Follow established procedures and maintain high standards in a customer-facing environment.
- Respond to customer requests involving mailbox locks and support daily postal operations.
Customer Service Representative I - Anthem Blue Cross Blue Shield
(2021-11 - 2022-07)
- Proactively resolved member and provider questions and concerns using computer-based resources.
- Explained healthcare benefits and coverage and assisted with claim concerns and provider searches.
- Provided professional support through telephone calls, online chats, and email.
- Assisted with authorization requests, member demographic updates, correspondence, complaints, and grievances.
- Processed Over-the-Counter and Healthy Grocery orders accurately and according to member needs.
Data Analyst - Discovery Communications
(2012-01 - 2012-06)
- Performed data analysis, built data solutions, and prepared reports from multiple data sources.
- Reviewed provider accounts and consolidated data to determine subscriber totals.
- Created customer budgets and coordinated with technology teams to meet project timelines.
Quality Control Administrator - Kellogg, Brown and Root (KBR), Iraq Armed Forces Overseas Division
(2008-10 - 2009-07)
- Served as point of contact for incoming calls, inquiries, and visitors.
- Prepared letters, reports, schedules, invoices, and payroll documentation.
- Maintained personnel files, scanned and archived correspondence, coordinated travel, and scheduled meetings.
Human Resource Assistant, GS-0203-5 - Columbia Recruiting Battalion
(2005-06 - 2008-10)
- Coordinated daily office operations and supported military and civilian personnel programs.
- Managed calendars, appointments, phone logs, correspondence, office records, and travel schedules.
- Screened candidates, scheduled interviews, and maintained personnel documentation.
- Served as IMPAC card holder and coordinated programs and vendors.
Human Resource Assistant, GS-0203-03 - United States Army Garrison, Fort Jackson Department of HR (MIL)
(2003-12 - 2005-06)
- Supported daily office operations and coordinated major personnel programs and projects.
- Supported personnel actions, leave, reassignment, sponsorship, and separation programs.
- Researched regulations and provided guidance on policies, service records, eligibility, and grievance matters.
Administrative Assistant, E-4 - United States Army, Fort Stewart, GA
(1996-10 - 1998-04)
- Processed, audited, and edited complex pay and personnel actions.
- Supported a personnel action center serving more than 120 soldiers.
- Maintained accountability of office equipment valued between $500K and $1.1M.
- Prepared reports and presentations and communicated policies and procedures.
Unit Supply Specialist, E-3 - United States Army, Fort Stewart, GA
(1994-10 - 1996-10)
- Performed logistics and supply-chain tasks supporting Army operations.
- Received, inspected, inventoried, loaded/unloaded, stored, issued, and delivered supplies and equipment.
- Maintained stock levels and supply flow based on demand, delivery time, usage, quantities, and cost.
- Served as Government Purchase Card holder and developed procedures for requesting and receiving supplies.
