Angela Cerrato

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company.

Merchandiser - Lowe's Home Improvement - Arnold, MO

(2022-09)

• Maintained product rotation by checking expiry dates or damage.
• Used hand trucks and pallet jacks for maneuvering products throughout store.
• Implemented store layout changes, including the addition of new fixtures.
• Collaborated with store managers to ensure compliance with corporate guidelines.
• Created effective visual merchandising strategies to increase customer engagement and maximize sales.
• Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
• Ensured compliance with all local regulations related to product safety standards.
• Took photographs of displays and signage.

Internet Fulfillment Coordinator - Lowe's Home Improvement - Arnold, MO

(2017-01 - 2019-03)

• Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
• Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
• Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
• Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
• Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
• Provided customer service support via phone calls or emails when needed.
• Managed flow of paperwork within organization by storing, retrieving and organizing records.
• Used computer software and systems to enter data and review and draft documents.
• Utilized problem solving skills to troubleshoot complex situations involving multiple parties.
• Collaborated with department leads and senior management to coordinate operations and drive improvements.
• Developed and maintained effective relationships with customers.

Head Cashier - Lowe's Home Improvement - Arnold, MO

(2008-03 - 2022-09)

• Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
• Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently.
• Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
• Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members.
• Assisted managers with store training to promote smooth operations.
• Delivered quick, professional, and friendly check-out experience to customers.
• Balanced cash drawer and performed daily audit procedures.
• Conducted regular audits of cash registers to detect discrepancies between actual amounts received vs. amounts recorded.
• Restocked front-end display cases and racks to maintain optimum inventory.
• Implemented security measures such as verifying IDs for credit card purchases or requiring signatures on certain types of transactions.
• Trained new cashiers on customer service procedures, company policies and POS system operations.
• Collaborated with management to develop and implement new strategies for improved customer service.
• Counted contents of cash register drawers at end of each shift to balance for next cashier.
• Trained new cashiers in the use of cash registers and processing payments.
• Processed payments, returns, and exchanges.
• Helped customers locate merchandise and answered questions about products.
• Delivered customer service by greeting customers and answering any store inquiries.
• Followed all safety protocols while handling money.
• Processed cash, check, and credit cards for customer purchases.
• Informed customers of special promotions, loyalty programs, and discounts.
• Monitored self-checkout stations to assist customers and resolve register problems.
• Researched discrepancies on customer accounts to identify payment issues or errors.
• Researched industry trends in order to make informed decisions on granting or denying credit requests.
• Engaged with customers about credit promos and sales.
• Ensuring area is deep cleaned, mopped, swept, dusted and spray painted when necessary.

SOS Credit Coordinator - Lowe's Home Improvement - Arnold, MO

(2016-01 - 2017-04)

• Researched discrepancies on customer accounts to identify payment issues or errors.
• Researched industry trends in order to make informed decisions on granting or denying credit requests.
• Engaged with customers about credit promos and sales.

Cash Office Clerk - Chaimoivitz Food - Brooklyn, NY

(1992-03 - 1996-11)

• Assisting with the planning and execution or promotional events and seasonal campaigns to drive sales and customer engagement.
• Tracking key performance metrics and providing reports.
• Demonstrated and implemented strong organizational skills.
• Verified accuracy of change funds at beginning and end of shift.
• Communicated effectively with supervisors and coworkers regarding store operations.
• Followed company policies and procedures related to cash handling practices.
• Adhered to all safety regulations associated with handling money and other valuables.
• Performed data entry tasks to accurately update cash register system with sales information.
• Provided excellent customer service while resolving payment issues promptly.
• Utilized strong organizational skills to manage multiple projects simultaneously.
• Researched transaction history for customers when requested.
• Assisted in training new staff on proper cash handling techniques.
• Reconciled accounts receivable by verifying credit card receipts against sales invoices.
• Analyzed cash flow and prepared daily reports to document financial activity.
• Performed general office duties, such as filing, answering telephones, and handling routine correspondence.

High School Diploma - Excel High School