Merchandiser - Lowe's Home Improvement - Arnold, MO
(2022-09)
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
- Ensured compliance with all local regulations related to product safety standards.
- Took photographs of displays and signage.
Internet Fulfillment Coordinator - Lowe's Home Improvement - Arnold, MO
(2017-01 - 2019-03)
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
- Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
- Provided customer service support via phone calls or emails when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
- Used computer software and systems to enter data and review and draft documents.
- Utilized problem solving skills to troubleshoot complex situations involving multiple parties.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Developed and maintained effective relationships with customers.
Head Cashier - Lowe's Home Improvement - Arnold, MO
(2008-03 - 2022-09)
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
- Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently.
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
- Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members.
- Assisted managers with store training to promote smooth operations.
- Delivered quick, professional, and friendly check-out experience to customers.
- Balanced cash drawer and performed daily audit procedures.
- Conducted regular audits of cash registers to detect discrepancies between actual amounts received vs. amounts recorded.
- Restocked front-end display cases and racks to maintain optimum inventory.
- Implemented security measures such as verifying IDs for credit card purchases or requiring signatures on certain types of transactions.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
- Collaborated with management to develop and implement new strategies for improved customer service.
- Counted contents of cash register drawers at end of each shift to balance for next cashier.
- Trained new cashiers in the use of cash registers and processing payments.
- Processed payments, returns, and exchanges.
- Helped customers locate merchandise and answered questions about products.
- Delivered customer service by greeting customers and answering any store inquiries.
- Followed all safety protocols while handling money.
- Processed cash, check, and credit cards for customer purchases.
- Informed customers of special promotions, loyalty programs, and discounts.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Researched discrepancies on customer accounts to identify payment issues or errors.
- Researched industry trends in order to make informed decisions on granting or denying credit requests.
- Engaged with customers about credit promos and sales.
- Ensuring area is deep cleaned, mopped, swept, dusted and spray painted when necessary.
SOS Credit Coordinator - Lowe's Home Improvement - Arnold, MO
(2016-01 - 2017-04)
- Researched discrepancies on customer accounts to identify payment issues or errors.
- Researched industry trends in order to make informed decisions on granting or denying credit requests.
- Engaged with customers about credit promos and sales.
Cash Office Clerk - Chaimoivitz Food - Brooklyn, NY
(1992-03 - 1996-11)
- Assisting with the planning and execution or promotional events and seasonal campaigns to drive sales and customer engagement.
- Tracking key performance metrics and providing reports.
- Demonstrated and implemented strong organizational skills.
- Verified accuracy of change funds at beginning and end of shift.
- Communicated effectively with supervisors and coworkers regarding store operations.
- Followed company policies and procedures related to cash handling practices.
- Adhered to all safety regulations associated with handling money and other valuables.
- Performed data entry tasks to accurately update cash register system with sales information.
- Provided excellent customer service while resolving payment issues promptly.
- Utilized strong organizational skills to manage multiple projects simultaneously.
- Researched transaction history for customers when requested.
- Assisted in training new staff on proper cash handling techniques.
- Reconciled accounts receivable by verifying credit card receipts against sales invoices.
- Analyzed cash flow and prepared daily reports to document financial activity.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
