Salaried Restaurant Manager at Carrabba's Italian Grill (2020-06 – Present)
Lead daily restaurant operations and manage team members in a fast-paced environment.
- Responsible for financial and cash management.
- Handle truck orders and inventory management.
- Assist with hiring, interviewing, training, and developing employees.
- Build positive relationships with guests and resolve customer concerns.
- Monitor restaurant standards, service quality, cleanliness, and team performance.
- Support sales and catering efforts to increase business.
- Coach employees on customer service, teamwork, and restaurant expectations.
- Work closely with front-of-house and back-of-house teams to ensure smooth restaurant operations.
Server / To-Go Specialist at Olive Garden (2017-09 – 2019-09)
- Provided friendly and efficient customer service.
- Handled cash and customer payments.
- Took dine-in and to-go orders.
- Prepared salads and assisted with food preparation.
- Ran food and assisted other team members.
- Maintained cleanliness of work areas and assisted with back-of-house cleaning.
Lead Server at Ruby Tuesday (2014-09 – 2017)
- Trained and supported new servers.
- Provided excellent customer service and handled guest concerns.
- Handled money and completed cash-out procedures.
- Upsold beverages and additional menu items.
- Ran food and assisted other team members.
- Maintained cleanliness of assigned areas and assisted with kitchen cleaning.
- Helped ensure smooth restaurant operations during busy shifts.
Manager at Taco Bell (2015-04 – 2016-04)
- Managed daily shifts and supervised employees.
- Handled cash and verified safe balances.
- Completed inventory and monitored product levels.
- Prepared food and ensured food quality and safety standards.
- Trained employees on register procedures and food preparation.
- Assisted with daily restaurant operations and customer service.
Sales Associate / Cashier at Old Navy (2014-05 – 2015-01)
- Operated cash register and assisted customers.
- Unboxed and organized merchandise.
- Completed markdowns and pricing changes.
- Moved and organized products throughout the store.
- Maintained a clean and organized sales floor.
Call Center Representative / Fundraiser at Integral Resources (2013-01 – 2014-02)
- Contacted families and community members by telephone.
- Discussed current issues and fundraising campaigns.
- Communicated information clearly and professionally.
- Asked for and processed donations.
- Maintained professional customer interactions over the phone.
Waitress at IHOP (2012-06 – 2013-01)
- Greeted guests and provided friendly customer service.
- Took drink and food orders.
- Delivered food and beverages to tables.
- Maintained clean and organized dining areas.
- Cleaned drink stations and restocked supplies.
- Prepared coffee and maintained table service areas.
- Assisted with bussing and resetting tables.
Waitress at TGI Fridays (2011-09 – 2012-05)
- Greeted guests promptly and provided attentive table service.
- Took food and beverage orders.
- Recommended appetizers and additional menu items.
- Delivered food and drinks to guests.
- Pre-bussed and cleaned tables.
- Maintained service areas and restocked supplies.
- Completed closing duties and assisted with restaurant cleaning.
- Checked out servers and assisted with end-of-shift procedures.
Cashier at Kroger (2010-09 – 2011-09)
- Greeted customers and provided friendly service.
- Operated cash register and processed customer transactions.
- Checked out merchandise accurately and efficiently.
- Maintained a positive and welcoming checkout experience.
Seasonal Lifeguard at WoodCroft Swim & Tennis Club / Duke University Brodie Aquatic Center (2008-01 – 2010-09)
- Monitored patrons and maintained a safe swimming environment.
- Assisted children and adults during pool activities.
- Taught swimming lessons to children of various ages.
- Maintained pool and facility cleanliness.
- Cleaned bathrooms and pool drains.
- Followed safety procedures and responded appropriately to emergencies.
