Angela Evans

Experienced warehouse operations and customer service professional with over 5 years of success in warehouse environments. Skilled in quality control, cycle counts, inventory management, safety compliance, and team supervision, with a strong focus on safety, efficiency, accuracy, and customer satisfaction.

Experience in heavy equipment.

Non-Inventory Receiver Team Leader (promoted) - Amazon

(2023-01 - 2025-12)

• Received, verified, and processed non-inventory materials to support uninterrupted fulfillment center operations.
• Maintained accurate inventory records by tracking shipments, reconciling discrepancies, and updating internal systems in real time.
• Coordinated with vendors and internal stakeholders to resolve delivery issues and ensure timely availability of supplies.
• Supported compliance, safety, and audit standards by following established procedures and maintaining an organized receiving area.

Customer Service Liaison Team Leader (promoted) - Amazon

(2021-08 - 2023-07)

• Served as a primary point of contact between customers and internal teams, resolving complex inquiries while ensuring a seamless customer experience.
• Escalated and coordinated high-impact cases, applying sound judgment to achieve timely and effective resolutions.
• Utilized CRM and internal systems to document interactions accurately, track case progress, and meet service-level agreements.
• Consistently met or exceeded quality, productivity, and customer satisfaction metrics in a fast-paced, high-volume environment.

Fraud Specialist - Amazon

(2020-12 - 2023-07)

• Investigate high-risk transactions and account activities to detect, prevent, and mitigate fraudulent behavior while protecting customer trust and company assets.
• Analyzed data patterns and transaction anomalies using internal tools to identify fraud trends and recommend process improvements.
• Collaborated with cross-functional teams to resolve fraud cases efficiently, ensuring compliance with company policies and regulatory requirements.
• Maintained detailed case documentation and reports while meeting strict productivity, accuracy, and quality performance metrics.

Office Manager - Todd's Screen Repairs - Leesburg, FL

(2017-08 - 2020-05)

• Managed daily office operations, scheduling, and administrative workflows to ensure efficient business operations and timely service delivery.
• Oversaw customer communications, invoicing, and recordkeeping while maintaining accurate financial and service documentation.
• Coordinated staff activities, vendor relationships, and supply procurement to support productivity and cost control.
• Implemented organizational improvements that enhanced workflow efficiency, customer satisfaction, and overall office performance.

Guest Services Representative - Quality Inn & Suites - Leesburg, FL

(2016-03 - 2017-10)

• Delivered exceptional guest experiences by managing front-desk operations, resolving concerns promptly, and maintaining high customer satisfaction standards.
• Supervised housekeeping staff, coordinated daily room inspections, and ensured compliance with cleanliness, safety, and brand quality standards.
• Performed night audit functions including balancing daily revenue, reconciling financial reports, and ensuring accurate system entries.
• Supported hotel operations across shifts by handling reservations, check-ins/check-outs, and responding efficiently to after-hours guest and operational needs.

Guest Services Representative / Night Auditor - Days Inn & Suites - Wildwood, FL

(2016-01 - 2017-07)

• Delivered exceptional front-desk service by managing guest check-ins/check-outs, resolving inquiries, and ensuring a welcoming, professional hospitality experience.
• Executed nightly audit procedures, accurately balancing daily revenue, reconciling accounts, and preparing detailed financial and occupancy reports.
• Handled reservations, room assignments, and billing adjustments while maintaining accuracy within property management systems.
• Ensured smooth overnight operations by responding to guest needs, addressing security or maintenance issues, and maintaining compliance with hotel policies.

Housekeeping Supervisor - Sleep Inn & Suites - Wildwood, FL

(2014-08 - 2016-12)

• Delivered high-quality guest service by managing front-desk operations, addressing guest concerns promptly, and ensuring a positive hospitality experience.
• Supervised and trained housekeeping staff, coordinated daily schedules, and conducted room inspections to maintain cleanliness and brand standards.
• Collaborated with maintenance and management teams to resolve service issues quickly, improving guest satisfaction and operational efficiency.
• Monitored inventory of linens and supplies, ensuring adequate stock levels and supporting smooth daily hotel operations.

Medical Science| Medical Transcription - Kaplan University (2017)