Angela Guzman

Supported special events and VIP visits by maintaining a polished, service-oriented demeanor in fast-paced, high-volume environments Collaborated with team members to uphold service excellence, contributing to consistently high guest satisfaction and positive feedback Enhanced visitor satisfaction by creating positive interactions and tailoring assistance to individual needs, including families, tour groups, and international travelers

Guest Experience Ambassador - SL Green Summit One Vanderbilt - New York, NY

(2025-04 - 2025-12)

• Supported special events and VIP visits by maintaining a polished, service-oriented demeanor in fast-paced, high-volume environments
• Collaborated with team members to uphold service excellence, contributing to consistently high guest satisfaction and positive feedback
• Enhanced visitor satisfaction by creating positive interactions and tailoring assistance to individual needs, including families, tour groups, and international travelers

Sales Associate - American Eagle - New York, NY

(2024-10 - 2025-01)

• Advertise, assist customers with adding onto their purchases
• Create great customer experience every time to make customer shopping journey as smooth as possible
• Multitask, maintaining the store presentable for all at all times.

Cashier - Foodtown - Brooklyn, NY

(2023-08 - 2024-04)

• Provide a positive customer experience with fair, friendly, and courteous service
• Register sales on a cash register by scanning items, itemizing and totaling customers' purchases
• Resolve customer issues and answer questions.

New Media Technology - LaGuardia Community College (2026-09)

Journalism - Fordham University (2024-08 - 2025-05)