Senior Medical Assistant - Houston Methodist Primary Care - Houston, TX
(2020-10 - 2026-09)
- Answer phones and distribute calls accordingly including answering patient health related questions
- Answer incoming messages on patient portal (MyChart) in a timely manner
- Schedule patients' appointments as needed
- Adjust billing codes and fix any errors made by the EMR during the coding phase of the charts and help patients with laboratory fees and balances
- Edit/Enter patient information in EMR
- Scan patient paperwork and information and uploaded to patient's electronic chart
- Receiving and organizing medical supplies
- Ensure to maintain at all times the highest level of confidentiality
- Report observations, conditions and problems of patients to the physician or nurse to achieve desired patient outcomes providing privacy of patients and families, keeping the safety of the patient in mind
- Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc.
- Ensures patient utilization and activation of MyChart
- Taking vital signs, performing vision, Medicare, depression and anxiety screens
- Perform medication review and reconciliation; obtain medical and social history (as appropriate). Document in patient's electronic medical record all diagnostic measurements, treatments and procedures in accordance with established policies
- Performing laboratory tasks including specimen collection
- Obtain referral authorizations utilizing the right route and fax authorizations to the right specialists avoiding delays in patient care
- Contribute towards improving department scores for patient satisfaction on department scorecard
- Administering vaccines and tuberculin test as well as administering intramuscular medications
- Administering nebulized medications
- Performing urinalysis, rapid strep, Flu, RSV, Mono Spot
- Prepare treatment rooms for examination of patients. Assist with maintaining equipment and supplies
- Responsible for stocking exam rooms and taking inventory
- Cover other physicians as needed
Medical Assistant Float - Memorial Hermann Primary Care Group - Houston, TX
(2019-09 - 2020-10)
- Responsible for assisting providers in the administration of patient care in assigned clinical areas
- Taking vital sign, performing hearing and vision screens, plotting growth charts, calculating BMI values
- Interview patients, taking medical histories and recording patient information
- Calling patients with laboratory results and scheduling appointments if needed
- Following proper vaccination procedures, handling and storage, including maintaining and recording refrigerator temperatures
- Administering vaccines and tuberculin test as well as administering intramuscular medications
- Administering nebulized medications and instructing on proper use of inhalers with spacers
- Performing urinalysis, rapid strep, and flu rapid test
- Assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes
- Performs general administrative duties in accordance with TJC, CLIA, HIPAA, NCQA and government standards, as well as company policies and standards
- Schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care
- Experience within Specialty Clinics such as Cardiac, Pediatrics, Endocrinology, ENT, and Internal Medicine
Customer Service Representative - Alight Solutions (Aon Hewitt) - Houston, TX
(2017-09 - 2019-09)
- Handle a high volume of calls from different clients' employees as well as conduct outbound calls for follow up as required
- Answer concerns and questions, educating clients' employees and solving complex issues relating to their 401K savings and retirement plans
- Processing transactions such as, 401K enrollment, withdrawals, loans, contributions and retirement elections
- Access customer accounts and product information by toggling between multiple screens and systems to provide accurate answers and support
- Communicate with third parties to assist the caller with updates and inquires
Medical Assistant/Patient Concierge/Administrative Assistant - Urgent Clinics Medical Care - Houston, TX
(2013-09 - 2017-10)
- Answer phones and distribute calls accordingly including answering patient health related questions
- Insurance verification and collection of payments
- Perform financial report at the end of the day
- Balance credit card and cash payments in daily transactions
- Perform daily bank deposits
- Assist and support the billing department by collecting over due payments and answer any billing inquires from patients
- Adjust billing codes and fix any errors made by the EMR during the coding phase of the charts
- Balance different health insurance check payments for bank deposits and patient payments
- Assist and support human resources department in different assigned projects
- Edit/Enter patient information in EMR
- Scan patient paperwork and information and uploaded to patient's electronic chart
- Managing administrative records
- Monthly audit of patient's charts
- Receiving and distributing office mail and e-mail
- Make financial arrangements before patients' procedures
- Ensure to maintain at all times the highest level of confidentiality
- Taking vital sign, performing hearing and vision screens
- Interview patients, taking medical histories and recording patient information
- Performing laboratory tasks including phlebotomy, specimen collection, operating centrifuge machine
- Performing DOT and Non DOT urine drug screening collection following protocol
- Tracking laboratory results in a timely manner and submitting results to physicians for review
- Administering vaccines and tuberculin test as well as administering intramuscular medications
- Administering nebulized medications
- Performing urinalysis, rapid strep, Flu, RSV, Mono Spot
Medical Assistant - CONTINUCARE PEDIATRICS - Miami, FL
(2012-04 - 2013-08)
- Taking vital sign, performing hearing and vision screens, plotting growth charts, calculating BMI values
- Interview patients, taking medical histories and recording patient information
- Performing laboratory tasks including phlebotomy, specimen collection, operating autoclave centrifuge machine and maintaining laboratory supply inventory
- Tracking laboratory results in a timely manner and submitting results to physicians for review
- Calling patients with laboratory results and scheduling appointments if needed
- Following proper vaccination procedures, handling and storage, including maintaining and recording refrigerator temperatures
- Administering vaccines and tuberculin test as well as administering intramuscular medications
- Administering nebulized medications and instructing on proper use of inhalers with spacers
- Communicating to patients regarding procedures to be performed
- Performing urinalysis, rapid strep, Flu, RSV, Mono Spot, and tympanograms
Medical Assistant - ALLIED PEDIATRICS LLC - Miami, FL
(2011-09 - 2012-02)
- Measuring vital signs
- Interviewing patients and recording information
- Performing laboratory testing, phlebotomy and other specimen collection, as well as correct use of the autoclave, and centrifuge machine
- Keeping patients records and documentation
- Communicating to the patient regarding procedures to be done
- Performing front desk duties, including make appointments, answering phones, obtaining referrals, checking insurance eligibility
- Performing urinalysis, strep rapid test, Flu rapid test
Medical Assistant Externship - PASTEUR MEDICAL CENTER - Miami, FL
180 hours
- Measuring vital signs
- Performing phlebotomy
- Performing electrocardiograms
