Angela Maldone

Dental and orthodontic operations leader with 16+ years of progressive experience managing high-volume practice operations, patient financial conversations, treatment presentation, payment arrangements, receivables performance, treatment acceptance, patient experience, staff development, and operational KPIs. Experienced in translating financial and operational data into actionable improvements that strengthen collections, patient retention, treatment conversion, and practice performance. Strong background partnering with providers and teams to establish consistent financial expectations, improve workflows, coach staff, and deliver a positive patient financial experience.

Brings deep dental/orthodontic expertise and a strong understanding of the relationship between treatment affordability, patient communication, case acceptance, and revenue performance.

Operations Manager - Dr. Harry Aronowitz, DMD - West Hollywood, CA

(2013)

Lead day-to-day operations for a high-volume orthodontic practice, partnering directly with the orthodontist, clinical team, administrative staff, patients, and outside vendors to drive financial performance, patient experience, treatment acceptance, and operational consistency.

• Lead practice operations across staffing, scheduling, patient flow, financial processes, treatment presentation, team performance, and workflow optimization.
• Manage the patient financial experience, helping patients understand treatment recommendations, financial options, payment expectations, and the value of treatment.
• Present and explain treatment plans and financial arrangements to patients and families, addressing affordability concerns and helping patients make informed treatment decisions.
• Drive treatment acceptance through consultative patient communication, education, follow-up, financial-option discussions, and consistent presentation processes.
• Achieved 89% treatment acceptance through improved treatment presentation, patient education, follow-up, and financial communication.
• Monitor practice financial performance and receivables, identifying operational opportunities that can improve collections and overall revenue performance.
• Help establish consistent financial expectations and processes for staff while balancing collection objectives with a positive patient experience.
• Partner with the orthodontist and team to identify barriers to treatment acceptance, payment, scheduling, and patient retention.
• Track operational and financial KPIs and use performance data to identify trends, improve workflows, and implement corrective actions.
• Lead staff training, onboarding, coaching, workflow development, and performance expectations.
• Coordinate implementation of practice technology and systems designed to improve operational efficiency, patient communication, and financial performance.
• Work closely with clinical and administrative teams to align patient financial processes with practice workflow.
• Maintain patient confidentiality and follow HIPAA requirements when handling protected health information.
• Build relationships with referring dental offices and healthcare providers to increase referrals and practice growth.
• Conduct outreach to local dental offices to educate providers about orthodontic services and strengthen referral relationships.
• Utilize OrthoTrac and Carestream practice-management systems.

Practice Operations - Dr. Michael Vourakis, DDS - Los Angeles, CA

(2008 - 2013)

• Supported daily dental practice operations, patient scheduling, treatment coordination, financial discussions, and patient service.
• Assisted patients with treatment-related questions and financial considerations while maintaining a professional and service-focused experience.
• Coordinated communication between patients, providers, and administrative/clinical staff.
• Supported practice workflow, scheduling efficiency, patient retention, and operational performance.
• Assisted with patient education and treatment coordination.

Bachelor of Arts - Business Administration - Arizona State University