Angela Malo

More than 5 years work experience in the cruise ship industry in office administration, retail sales and promotional ambassador roles. As a Retail Sales Associate & Promo Ambassador on major cruise lines such as Carnival, Royal Caribbean and Princess cruises, I helped reach weekly sales targets and achieved a 95% customer satisfaction ratings. I was part of the team whose ship was the best in the fleet for our outstanding target achievements and guest satisfaction scores.

As Office

Administrator at Shofar Christian Church. Events planning and creating Google Docs for church programs were also part of my duties as an Office Administrator.

Sales Associate at Harding Brothers Retail Ltd on Princess Cruises (2024-11 – 2025-05)

The Company operates on-board tax- and duty-free outlets on cruise ships all over the world. Deliver best-in-class guest experiences, with first-class brands and world-leading cruise lines.

• Provided excellent customer service through target-driven sales and guest interactions
• Working as part of a team promoting daily sales events
• Maintaining visual standards and restocking of merchandise as per company standards and guest satisfaction

Medical Administrator at Carnival Cruise Line (2022-01 – 2023-03)

Carnival Cruise Line is the World's Most popular cruise line, that carries millions of passengers every year. They offer a fun and unique career destination for a wide range of professionals. They also offer remote opportunities and flexibility for select positions.

• Capturing and documenting Medical records of crew and guests
• Assisting Doctors and Nurses with all administrative tasks and assist crew and guests visiting the Medical center
• Making sure that information of guests and crew remains confidential

Office Administrator at Shofar Christian Church (2015-01 – 2017-06)

• Reduced office supply costs by 20% in 6 months
• Creating and designing of Google Docs for online registrations for church events, bible school courses etc. reducing events registration and booking time and increased attendance by 40%
• Data Capturing, answering and making phone calls, liaising with service providers regarding repairs or maintenance at the office
• Supervised cleaners and maintenance personnel

Certificate in High School – Worcester Community Learning Centre (2011)

National Senior Certificate – High School (2010-10 – 2011-06)

Nursing Certificate in Nursing – Western Cape College of Nursing (2012-01 – 2014-06)