Loan Specialist - Rave Financial - Beaumont, TX
(2025-04)
- Analyzed loan applications to assess creditworthiness and financial stability.
- Developed personalized loan solutions based on client needs and financial goals.
- Collaborated with underwriters to ensure compliance with lending regulations and guidelines.
- Streamlined application processing, enhancing efficiency and reducing turnaround time.
INSTRUCTIONAL DESIGNER/FACILITATOR - AMERICAN NATIONAL BANK OF TEXAS - Terrell, TX
(2014-04)
- Actively design and develop educational programs and resources primarily for the retail banking centers responsible for creating a positive customer experience while attaining organizational sales goals.
- Demonstrate knowledge of adult learning styles and interactive learning in order to facilitate programs as needed for rollout of new systems and processes
- Design and conduct classes to train new and existing banking center employees on all systems and regulations
- Utilize automated software to track learning and development activities
- Collaborate with retail management and affected bank office departments to create impromptu learning solutions
- Team with corporate learning to assist in design and facilitation of learning needs for other divisions within the organization
VRR - Rave Financial - Beaumont, TX
(2023-11 - 2025-04)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
ENTERPRISE CURRICULUM AND INSTRUCTION SPECIALIST - MIDSOUTH BANK - Dallas, TX
(2008-03 - 2014-04)
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Effectively trained all new and existing employees needed to perform their specific duties. In addition, created and facilitated enterprise-wide customer service training.
ASSISTANT MANAGER - FIRESTONE FEDERAL CREDIT UNION - Mauriceville, TX
(2006-09 - 2008-03)
- Effectively and efficiently managed the daily operations of the teller and new accounts personnel.
NEW ACCOUNTS REPRESENTATIVE - COMMUNITY BANK - Orange, TX
(2003-09 - 2006-09)
- Actively created a positive customer experience through opening and maintaining accounts and resolving customer service and fraud issues.
