Angela N. Katis

Experienced Operations Executive with over 20 years of leadership experience. Proven results in development of high performing teams and consulting with health systems to successfully deliver outcomes in service, finance, quality, supply chain and culture. Areas of focus in recent years include creating successful operating models for scalable growth and development of front-line leaders for both financial acumen and efficiency of operational workflow under high pressure pace of change.

Area Director of Operations - 3 Start Up / 3 Existing Agency Sites in MA and NH - Brookhaven Hospice of NH LLC - Bedford NH

(2019-08)

• NH sites delivering YOY ADC Growth % Year 1 - 6.5% ('19) consecutive years 60% ('20) 36% ('21) 44% ('22) 21% ('23).
• EBITDA and Gross Margin percentages averaging consistently at or above budget consecutive years during pandemic.
• Delivering top 10% national benchmarks in Patient, Employee, Community Survey Scores and Quality Reports Nationally since 2021.
• Led successful multi state acquisition 2020 and 5 real estate relocations in MA and NH.
• Currently leading national workgroup for development of hospice operating model - best practices in speed of conversion rate, intake management and clinical staffing.

Associate Chief Nursing Officer - HCA Portsmouth Reg Hospital - Portsmouth, NH

(2017-01 - 2019-01)

Executive level operations management for 209 bed, Level II Trauma Center.

• Direct operational responsibility for a 27-bed surgical and 38-bed medical oncology unit, Outpatient Infusion Center, Palliative Care/GIP Hospice Program, and multiple nurse navigators.
• YOY 5 - 10% improvement in employee engagement in all direct report areas
• Delivered a successful 10 bed expansion of Trauma Unit in 2018– early and under budget. Project manager on all aspects of labor recruitment, equipment procurement and training for staff, vendor contracting, budget management etc.
• Member of Tumor Board, Ethics Committee, Co-Chair of Patient Advisory Committee.

Division Director of Service Excellence - HCA Capital Division - Richmond, VA

(2015-01 - 2017-01)

Primary executive consultant for 17 inpatients hospitals, 3 Free Standing Emergency Rooms and 1 psychiatric hospital.

• YOY and quarterly system level improvement in all customer satisfaction verticals including patient, employee and physician satisfaction sustained above 10%.
• Accelerated leadership development/onboarding of all c-suite executive leaders, operational directors, and front-line staff through onsite visits, personal coaching, and online virtual training.
• Direct ownership of multiple technology migrations across division sites with QIO vendors such as Press Ganey and Advisory Group for products like iRound for Patient Rounding to improve Patient Experience.

VP Client Services for Registry / CR Division-Start Up Executive Leadership Position - Q-Centrix LLC - Portsmouth, NH

(2013-05 - 2014-10)

Responsible for all aspects of client services to over 100 Inpatient hospital clients across six national business lines.

• Led and developed a successful national team of Directors - 12 RN Managers/Specialists and over 150 clinical abstraction staff working remotely nationwide, hiring 30 nurses and abstractors weekly and reducing hospital DL cost.
• Drove rapid new growth within first year to accelerate successful private equity transaction to Sterling Partners in 2014.
• Created new hire testing, orientation/onboarding materials and post hire interrater reliability tools to ensure high accuracy for client base.

BSN - University of Massachusetts, Amherst MA (1994 - 1998)

Clinical Research Associate Program - Boston College, Chestnut Hill MA (2001 - 2001)

MBA/MSN - Franklin Pierce, Rindge NH (2022 - 2026)