Angela Olea

Bilingual English/Spanish operations professional with 5+ years of experience supporting business operations, coordinating teams, managing administrative functions, and improving day-to-day performance across fast-paced environments. Proven ability to step into underperforming operations, identify gaps, establish structure, coordinate people and resources, and drive issues through resolution. Experienced in operations coordination, process improvement, employee coordination, leasing and property operations, vendor management, scheduling, documentation, reporting, and cross-functional communication.

Adaptable, resourceful, highly organized, and capable of taking ownership in environments where priorities change quickly.

Assistant Property Manager - Rise 48 Communities - Phoenix, AZ

(2026-03 - 2026-06)

• Supported daily property operations while coordinating employees, vendors, residents, prospective residents, and internal leadership.
• Assisted with overall property operations, including leasing, resident relations, administrative functions, maintenance coordination, and daily workflow.
• Managed leasing activities including responding to prospective residents, conducting property tours, processing applications, preparing lease documentation, and supporting move-ins and move-outs.
• Coordinated employees and maintenance teams to ensure work orders, resident requests, and operational priorities were addressed promptly.
• Assisted with employee coordination, scheduling, task delegation, and maintaining accountability for daily responsibilities.
• Monitored property performance, occupancy, leasing activity, resident concerns, and outstanding operational issues.
• Communicated with residents, prospective residents, vendors, employees, and leadership through phone, email, and in-person interactions.
• Maintained accurate resident records, leasing documentation, reports, work orders, and operational files.
• Coordinated vendors and service providers, monitored work completion, and followed up on outstanding items.
• Assisted with resolving resident concerns, operational issues, and escalated situations using sound judgment and professionalism.
• Supported property inspections, move-in and move-out processes, unit readiness, and overall property presentation.
• Managed multiple priorities in a fast-paced environment while maintaining accuracy and meeting deadlines.

Operations Specialist - CAF Management - Phoenix, AZ

(2022-06 - 2026-03)

• Served in an operations-focused role supporting multiple properties and was regularly assigned to underperforming locations to stabilize operations, improve performance, and restore organizational structure.
• Assessed operational challenges, identified process and performance gaps, and implemented solutions to improve workflows, communication, accountability, and service delivery.
• Stepped into locations experiencing operational difficulties and provided hands-on support to organize priorities, address outstanding issues, and establish consistent processes.
• Coordinated employees, vendors, clients, leadership, and external partners while managing multiple competing priorities and time-sensitive operational needs.
• Monitored daily operations, work completion, staffing needs, service requests, outstanding issues, and follow-up items to ensure priorities remained on track.
• Served as a liaison between on-site teams and leadership, communicating operational challenges, progress, recommendations, and areas requiring additional support.
• Supported operational transitions and assisted teams with implementing company procedures, expectations, and workflow standards.
• Identified recurring operational issues and developed practical solutions to improve efficiency and consistency.
• Maintained operational reports, records, documentation, and tracking systems while ensuring information remained accurate and current.
• Coordinated vendors and service providers, monitored completion of work, and followed up on outstanding items.
• Assisted with onboarding, training, workflow organization, and team support during periods of operational change.
• Managed high-volume phone, email, and in-person communication while maintaining professionalism, organization, and accountability.
• Worked independently while prioritizing issues, making operational decisions, and meeting deadlines.

Transportation Coordinator - MTBA Medical Transportation - Phoenix, AZ

(2021-01 - 2022-01)

• Coordinated transportation schedules and services for clients with varying appointments, schedules, and service requirements.
• Managed frequent schedule changes, cancellations, time-sensitive requests, and competing priorities while maintaining accuracy.
• Communicated with clients, healthcare-related personnel, internal staff, and other stakeholders to coordinate services and resolve scheduling issues.
• Maintained accurate client information, schedules, records, and service documentation.
• Provided bilingual English/Spanish communication to support clients and families.
• Responded to high-volume phone communication and service requests while providing timely follow-up.
• Handled confidential client information professionally and in accordance with established procedures.
• Supported administrative processes and documentation in a fast-paced, service-oriented environment.

Warehouse Operator - Phoenix Formulations - Phoenix, AZ

(2020-01 - 2021-01)

• Supported daily administrative and operational activities in a fast-paced environment with strict attention to accuracy and deadlines.
• Followed established procedures and maintained consistent quality and productivity standards.
• Assisted with organization, documentation, inventory-related activities, and day-to-day operational needs.
• Worked collaboratively with team members to meet operational goals and resolve issues.
• Maintained a reliable and detail-oriented approach while managing multiple responsibilities.

Bachelor - International Business - Arizona State University

Coursework - South Mountain Community College (2020-01 - 2023-01)

High School Diploma - Cesar Chavez High School (2016-01 - 2020-01)