Angela Orona

Professional with a Bachelor of Business Administration in Management and experience supporting regulated financial operations, client account servicing, compliance reviews, and operational processes. Skilled in analyzing account information, resolving complex issues, maintaining accurate documentation, supporting quality assurance initiatives, and delivering exceptional client experiences. Proven ability to work in fast-paced, highly regulated environments while maintaining accuracy, confidentiality, and strong attention to detail.

Project Coordinator - Triad Electric & Controls

(2023-02 - 2026-01)

• Managed material needs and inventory - organized tools/materials, creating purchase orders and coordinating deliveries
• Maintained accurate records of purchase, pricing, and project documentation
• Maintained project records and documentation to support payroll and compliance requirements
• Communicated with field supervisors to resolve issues and maintain project timelines
• Utilized Microsoft Excel to automate conduit pipe tagging, generating accurate identification tags and streamlining the labeling process for project materials

Regulatory Specialist - General Motors Financial

(2020-01 - 2021-09)

• Perform ongoing assessments and audits of credit bureau reporting platform to ensure consistency of information between internal transactional system of record and files sent to the bureaus
• Perform accurate credit investigation
• Maintain current knowledge of the development and changes to applicable laws, regulations, and industry standards
• Monitor and stay informed on regulatory updates and recommend enhancements as required

Account Modification Specialist - General Motors Financial

(2017-10 - 2020-01)

• Review loan modification requests and process efficiently and timely, ensuring department turn times are being met
• Process account resolutions for misapplied funds
• Resolve outstanding issues prior to making system adjustments
• Compare modification details with system of record, recognize differences between the two, and make adjustments as necessary to process the modification
• Research, resolve, and respond to internal and external questions/issues
• Document and update loan modification processes & procedures

Fraud Analyst - Bank of America - Irving, Texas

(2014-01)

• Investigate theft within customers bank accounts
• Used LexisNexis as an investigative and verification tool to research customer information and identify potential fraud indicators
• Identify and trace any suspicious/high risk transactions
• Determine if there is improper activity and if there is risk

Property Manager Assistant - Showcase Realty & Property Mgmt. - Arlington, Texas

(2007-05 - 2013-01)

• Assisted with MLS updates, marketing materials, and property advertisements
• Provided administrative and operational support to the realtors and broker
• Maintain resident relations
• Prepared and organized contracts, disclosures, listings, and transaction documents.
• Assisted with new property listings, including entering and updating property information.
• Managed accounts payable and accounts receivable for property management operations
• Processed invoices, bills, and payments.
• Recorded and maintained accurate financial transactions and accounting records
• Reconciled bank accounts, vendor accounts, and tenant accounts
• Tracked rent payments, outstanding balances, and past-due accounts
• Communicated with vendors and tenants regarding billing, payments, and discrepancies
• Researched and resolved billing and account discrepancies
• Prepared financial reports and accounting documentation for management
• Assisted with month-end closing and account reconciliation processes
• Maintained organized records and ensured financial information was accurate and up to date

Bachelors of Business Administration - Management - University of Texas at Arlington (2013)