Angela Poston

Experienced operations professional with a proven ability to lead teams, improve workflows, and deliver results. Seeking an Operations Manager role where I can contribute to operational excellence, employee development, and continuous improvement.

Operations Manager

(2023-01 - 2026-12)

• Directed daily operations for a team of employees
• Managed scheduling, staffing, and labor budgets to maximize productivity and control costs.
• Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency.
• Monitored key performance indicators (KPIs) and prepared reports for senior leadership.
• Led hiring, onboarding, coaching, performance evaluations, and corrective actions.
• Identified process improvements that reduced operating costs and increased productivity.
• Ensured compliance with company policies, OSHA regulations, and safety standards.
• Resolved customer and employee concerns while maintaining high service standards.

Operations Coordinator – Dispatch

(2022-01 - 2023-12)

• Coordinated daily operational activities to ensure efficient workflow across multiple departments.
• Assisted in developing and implementing operational procedures to improve productivity and reduce costs.
• Served as the primary point of contact between management, employees, vendors, and customers.
• Managed documentation, maintained accurate records, and ensured compliance with company policies and regulatory requirements.
• Resolved operational issues quickly to minimize downtime and maintain customer satisfaction.

Bachelor of Arts - Literature - Ehsaas College of the Arts (2003-05)