Angela Rippey

Experienced healthcare administrative and insurance professional with more than 25 years of experience managing patient services, insurance operations, revenue cycle functions, accounts receivable, collections, provider credentialing, and office administration. Proven experience supervising teams of 6–8 employees and managing hiring, onboarding, employee relations, performance review, and terminations. Strong background in insurance verification, claims processing and follow-up, payment posting, A/R management, collections, financial reporting, provider credentialing, and patient financial services.

Experienced working with multiple insurance carriers and managing confidential patient and financial information with a high degree of accuracy and attention to detail.

Dental Office Manager / Patient Treatment & Insurance Coordinator at TOWER DENTAL (2015-03 – 2026-08)

• Managed daily administrative, insurance, financial, and patient service operations for a healthcare practice providing general dentistry and orthodontic services.
• Verified insurance eligibility and benefits and maintained accurate patient insurance information across multiple carriers, including Delta Dental, MetLife, Guardian, and Blue Cross Blue Shield.
• Processed insurance claims and payments, followed up on unpaid or delayed claims, and monitored claims aging to resolve outstanding balances.
• Managed accounts receivable and collections, with responsibility for improving A/R performance and reducing outstanding balances.
• Credentialed dentists with insurance carriers and supported provider enrollment requirements.
• Presented treatment plans and communicated insurance coverage, costs, and patient financial responsibilities.
• Generated and reviewed daily production, collections, financial, and operational reports.
• Managed patient scheduling, communication, check-in/check-out, recall, and administrative documentation.
• Supervised 6–8 employees and managed hiring, onboarding, employee relations, performance reviews, and terminations.
• Served as HIPAA Compliance Officer and ensured appropriate handling of confidential patient information.
• Coordinated clinical, administrative, financial, insurance, and patient-facing workflows to support efficient daily operations.

Dental Office Manager / Dental Assistant at NEIL KINRA, DDS (1991-10 – 2008-09)

Continued employment with the practice following a change in ownership.

• Managed daily administrative, financial, and patient service functions for a healthcare practice.
• Processed insurance claims and payments, verified patient coverage, and assisted patients with insurance-related questions.
• Managed accounts receivable and collections and maintained accurate patient financial records.
• Presented treatment plans and communicated treatment costs and patient financial responsibilities.
• Processed payroll and office expenses using QuickBooks and balanced daily production and collections reports.
• Hired and onboarded employees, verified employment eligibility, and managed employee relations and performance reviews.
• Oversaw patient check-in/check-out and provided professional, patient-focused customer service.
• Provided chairside dental assisting support as needed.

Associate Degree in Applied Sciences – Washtenaw Community College

Certificate in Human Resources – Washtenaw Community College