Office Coordinator at Re-Bath (2023-05 – Present)
Manage daily office operations including scheduling, executive support, travel coordination, and departmental liaison duties.
- Manage daily office operations including scheduling appointments, coordinating meetings, and maintaining office supplies
- Provide administrative and executive support, handling confidential information with discretion
- Coordinate travel arrangements for executives, including flights, hotels, and transportation
- Prepare reports, presentations, and professional correspondence for internal and external use
- Handle incoming calls and emails, routing inquiries efficiently to appropriate departments
- Assist with employee onboarding by preparing workstations and necessary resources
- Create employee schedules based on workload demands while ensuring adequate coverage
- Coordinate maintenance requests for office equipment and facility repairs
- Serve as liaison between departments to support smooth workflows and communication
- Organize company-wide events such as holiday gatherings and charity initiatives to support workplace culture
- Ensure office operations, documentation, and communications follow company policies, confidentiality standards, and compliance requirements
- Maintain accurate records and support internal audits by organizing documentation in alignment with regulatory and procedural guidelines
Welcome Coordinator at Centennial Health (2020-07 – 2023-04)
Primary point of contact for patients, physicians, and representatives in high-volume healthcare setting. Managed patient scheduling, insurance verification, and HIPAA compliance.
- Serve as primary point of contact for patients, physicians, and representatives in a high-volume healthcare setting
- Manage patient scheduling, cancellations, rescheduling, and appointment reminder calls to optimize clinic flow
- Verify insurance, collect copays, and accurately update patient demographics in EHR systems (eClinicalWorks)
- Maintain confidential patient records in compliance with HIPAA regulations
- Communicate clearly with patients in person and over the phone to gather accurate information
- Train and onboard new hires on front-desk procedures, systems, and patient service standards
- Support clinical and administrative staff with documentation, data entry, and workflow coordination
- Upheld strict HIPAA, privacy, and compliance standards when handling patient information, documentation, and EHR updates
Service Desk Supervisor at The Home Depot (2010-08 – 2020-07)
Promoted through multiple roles over 10 years. Supervised up to 20 associates, managed customer escalations, coordinated vendor relationships, and maintained operational compliance.
- Supervised and led up to 20 Service Desk, Greeter, and Order Fulfillment associates; coached, mentored, and trained staff in accordance with company policies and procedures
- Mediated and resolved escalated customer concerns in-store, online, and via phone to ensure service excellence and retention
- Monitored employee performance and supported human resources functions, including interviewing candidates and maintaining HR documentation
- Coordinated with vendors and installers for residential and commercial projects, ensuring accurate scheduling, order processing, and project completion
- Reviewed, processed, and maintained operational systems, reports, and required documentation with accuracy and timeliness
- Analyzed and responded to customer feedback from in-store and online channels to improve service performance
- Ensured store readiness by monitoring inventory accuracy, pricing integrity, overhead organization, and merchandise replenishment
- Ensured adherence to company policies, operational standards, and compliance procedures across service desk, HR documentation, and customer-facing workflows
