Angela Smith

Results-driven HR Delivery Partner with proven expertise in employee relations, performance management coaching, workplace investigations, and disciplinary guidance. Adept at cross-functional collaboration, process improvement, and supporting both U.S. and Canadian HR compliance. Certified with HRCI SPHR, SHRM-CP, SHRM Workplace Investigations, and Total Rewards credentials, committed to driving fair, consistent, and efficient HR practices that align with business objectives.

Human Resources Delivery Partner - BREEZELINE

(2024-09)

• Transitioned successfully from HR Coordinator to HR Delivery Partner, building a deep understanding of complex employee relations issues within a dynamic business environment.
• Coached supervisors on performance management and guided managers through disciplinary and corrective action processes.
• Conducted thorough workplace investigations related to employee escalations, ensuring compliance and fairness.
• Harmonized coaching, performance improvement plans (PIP), while improving on consistency and clarity across the business.
• Maintained organized tracking systems to monitor case resolution efficiency and timely completion of investigations and PIPs.
• Partnered with HR Operations to support key processes including open enrollment and mid-year performance reviews, enhancing cross-functional collaboration.
• Support understanding and compliance within the U.S. and Canadian employee relations through collaboration with Canadian HR partners and maintaining collective bargaining agreements.

Human Resources Coordinator - BREEZELINE

(2008-02 - 2024-09)

• Maintained accurate and confidential employee records, ensuring compliance with company policies and regulatory requirements.
• Delivered engaging new hire orientations covering company policies, procedures, and comprehensive benefits programs (medical, dental, vision, 401(k), stock).
• Partnered with third-party administrators to resolve complex employee medical claim issues.
• Supported payroll operations by managing timekeeping and system updates in Workday and ADP.
• Monitored and tracked attendance, PTO accruals, absenteeism, FMLA and other leave programs.
• Administered pre-employment and post-accident drug screenings in compliance with company standards.
• Assisted in planning and coordinating recruiting events, including job fairs and community outreach.
• Conducted pre-screening interviews to support hiring managers in candidate selection.

Contract Manager - S. SCHWAB COMPANY

(2000-02 - 2007-07)

• Managed end-to-end purchase order process with overseas factories, ensuring accuracy and timely execution.
• Partnered with major retail customers to coordinate orders, resolve issues, and align on delivery requirements.
• Tracked and monitored international shipments to ensure on-time delivery and compliance with customer expectations.
• Oversaw order allocation and shipment status, proactively identifying and identifying delays and discrepancies.
• Negotiated freight charges with carriers to control costs and optimize supply chain efficiency.
• Prioritized shipments for quality audits, ensuring product integrity and compliance with brand standards.

Administrative Assistant - S. SCHWAB COMPANY

(1999-03 - 2000-02)

• Provided executive-level support to the Vice President of Production by managing schedules, coordinating meetings, and preparing high-quality presentation materials.
• Maintained accurate and confidential employee records, ensuring compliance with organizational standards.
• Collected, analyzed, and organized data to support business reports and decision-making.
• Recorded and distributed detailed minutes for executive meetings to ensure clear communication and follow-through on action items.
• Tracked employee attendance and prepared reports to support workforce planning and management.
• Assisted in the coordination of production activities and departmental priorities, enabling seamless operations.

Certificate - Human Resource Management - Southern New Hampshire University (SNHU) (2021-08)