Director of Operations at Center of hope ministry (2023-07 – 2026-01)
- Established and managed operations for the warming shelter, including check-in and log systems for continuity and reports to support our efforts.
- Developed rules and regulations, sleeping arrangements, and incident reporting protocols to establish a safe environment for our homeless guests.
- Engaged donors, ran social media, organized advocacy and fundraising events while training and managing volunteers bringing awareness to our homeless population.
Lead Bartender at Manhattan Country Club (2024-05 – 2024-12)
- Opened and closed the bar, ensuring all preparations were in place for daily service, events and member nights.
- Established and fostered relationships by memorizing member names, beverage preferences and individual needs.
- Collaborated with the kitchen to ensure seamless service during banquets and special events.
- Waited and served tables during busy hours daily.
- Developed skills in mixology by creating specialty cocktails every week and for special holiday/ season menus.
Bartender/ Server/Certified trainer at Olive Garden (2023-09 – 2024-08)
- Provided exceptional service as a Bartender and Server, ensuring guests felt welcomed and special.
- Maintained a clean and organized bar area while accurately preparing drinks, prepare stock for next shifts and managing stock.
- Trained new staff on service standards and protocols, enhancing team performance and guest satisfaction.
Outreach Ministry Partner at Rock Hills Church (2019-12 – 2021-10)
I successfully led initiatives that strengthened community outreach efforts and enhanced resource management.
- Managed and guided Outreach ministry interns and dream teamers to foster a collaborative environment.
- Organized and calendared various serve opportunities within Rock Hills Church to enhance community engagement.
- Developed relationships with local store managers to secure essential items for low-income families and the homeless.
- Created a comprehensive community resource guide to assist families in need.
- Conducted interviews and background checks for dream teamers and leaders to maintain a safe environment.
Medical Records Correspondence at Weed Army Community Hospital (2017-10 – 2019-02)
- Reported and Assisted Directly to the Patient Administration Officer to include memorandums, deadlines, meetings and minutes
- Maintained a close relationship and worked with the HIPAA Officer and Lawyer regularly meeting on sensitive requests
- Managed and screened, and Processed all medical correspondence requests to include Personal, CID, Insurance companies, Copy services, Social security, Veterans affairs, Disability, Subpoenas, and Law firm requests
- Restored department standards from over a year of backlogs
- Distributed necessary requests through legal departments
- Managed and established Outpatient records department processes and trackers
- Assisted Outpatient records when short with patient registration and records
- Performed variety of clerical duties in accordance with Army regulations, standard operating procedures, and HIPAA compliance
Education Coordinator at University of Maryland Global Campus (2015-08 – 2016-01)
- Assisted students with registration, account issues, ordering transcripts, applying for financial aid and tuition assistance through GOARMYED, and uploading student records in PeopleSoft program
- Created and managed meetings between Academic Advisors and students
- Marketed for current and future students
- Educated soldiers and future students through briefs on education benefits
- Traveled to sister site campus to build classes, marketed to future students and assisted current students
- Produced the first class at sister site campus education through marketing skills
- Assisted teachers in setting up classrooms and equipment's needed for classes
- Maintained repour with Camp Humphreys and Suwon education center Chairs and Counselors to maintain and hereby regulations and standards
Supply Clerk and Sergeant at United States Army (2010-01 – 2013-04)
- Completed and maintained perfect accountability of all equipment and supplies valuing at 3,488,956 dollars
- Established Supply Section SOP
- Built unit from ground up with equipment lateral transfers and initial issues
- Provided custom services and filled supply requests
- Managed and trained Supply Clerks
- Reported Directly to Commanding Officer
- Managed Commanding Officers Property and SOP's
